We are Olsson, a team-based, purpose-driven engineering and design firm. Our solutions improve communities and our people make it possible.

Our most meaningful asset is our people, and we are dedicated to providing an environment where they can continue to learn, grow, and thrive. Our entrepreneurial spirit is what has allowed us — and will continue to allow us — to grow. The result? Inspired people, amazing designs, and projects with purpose.

The Client Experience service area assists in ensuring the client journey lives up to the firm's brand promise while providing a personal approach to feedback. The Client Experience Coordinator role involves performing routine tasks according to established guidelines, which may include services related to client feedback, win/loss project debriefs, client approach strategy, and client experience analysis.

Primary Duties and Responsibilities:

• Organize and produce information and/or materials to be included in various client experience activities related to client feedback, proposal debriefs, and project debriefs according to the firm’s standards.
• Communicate and meet deadlines for timely completion of client visits.
• Assemble feedback to deliver to the appropriate individuals at the firm to support and inform future client, proposal, and/or project strategy.
• Provide support for feedback analysis and distribution.
• Maintain accurate and comprehensive notes within the firm’s client and project information systems.
• Assist in the coordination and/or facilitation of client panels.
• Assist in theming client feedback information, which may include gathering, verifying, and organizing information from various sources.

We have one opening and will consider candidates interested in being located out of our Lincoln, NE or Overland Park, KS office location. 

You are passionate about:

• Working collaboratively with others
• Having ownership in the work you do
• Using your talents to positively affect communities

You bring to the team:

• Strong communication skills.
• Ability to contribute and work well on a team.
• Bachelor’s degree in a related field or equivalent experience.
• Strong organizational and communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and client management software.
• Ability to quickly build trust and rapport with internal and external clients.
• 3-5 years of experience in client experience or a related field is preferred.

Olsson is a nationally recognized, employee-owned firm specializing in planning and design, engineering, field services, environmental, and technology. Founded in 1956 on the very mindset that drives us today, we’re here to improve communities by making them more sustainable, better connected, and more efficient. Simply put, we work to leave the world better than we found it.

As an Olsson employee, you’ll receive our traditional benefits package (health care, vision, dental, paid time off, etc.), plus you’ll:

• Become an owner in the company after your first year through our Employee Stock Ownership Plan (ESOP)
• Engage in work that has a positive impact in communities
• Receive an excellent 401(k) match
• Participate in a wellness program promoting balanced lifestyles
• Benefit from a bonus system that rewards performance
• Have the possibility for flexible work arrangements

Olsson is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.

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