Our client is an award-winning professional roofing company in south central Idaho that has been in business more than 33 years. They have an excellent reputation for quality projects and custom roofing solutions. Their projects include commercial and high-end residential properties using sheet metal, synthetics, shakes, and other materials. The company has its own sheet metal shop.

The individual in this position will be responsible for working collaboratively with a team to manage projects. The individual will also support and maintain relationships vital to the business while ensuring high levels of customer service and safety compliance.

OBJECTIVES:

• Consistently deliver world-class Customer Service
• Successfully manage assigned projects in the field from inception to completion
• Operate in a safe manner following all company safety policies and guidelines
• Administer and manage customer account activities by thoroughly and accurately maintaining documentation and providing progress reports to the CEO.
• Follow and execute additional direction set out by the CEO.

DAY-TO-DAY RESPONSIBILITIES:

• Manage projects for scope, quality, cost and ensure timely completion of schedule
• Gather field measurements for takeoff purposes
• Handle minor services and perform job site inspections
• Deliver exceptional Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail through multiple communication methods
• Develop and maintain a high level of product knowledge and serve as a reliable and knowledgeable resource to all customers
• Identify areas of potential conflict between product specs and scope of work onsite
• Work with internal and external associates effectively
• Follow and execute any additional direction given by the CEO that will assist in obtaining overall goals and objectives of the organization

• Ability to multi-task and make business decisions in a constantly changing, fast paced environment
• Results Driven
• Self-Motivated and Service Oriented
• Effective Time Management
• Organized and Detailed Oriented
• Excellent Communication Skills

KNOWLEDGE/PHYSICAL REQUIREMENTS:

• General knowledge of the exterior building industry preferred, but not required
• Proficiency in reading and interpreting blueprints and scopes
• Frequent sitting, standing, walking, bending
• Lift up to 50-100 lbs repetitively (varies by location)

EDUCATION AND EXPERIENCE:

• High School Diploma or GED Required
• College Degree Preferred and/or 2-4 years of industry experience
• Preferably 2-5 years in fast paced production, construction, building products preferably building products with a demonstrated success working with customers
• Valid driver’s license and clean driving record required

All your information will be kept confidential according to EEO guidelines.