General Manager - Enoteca Sociale
- Full-time
Company Description
Enoteca Sociale is built on passion. Passion for sharing a culture we fell in love with through the food we eat and the experiences we share. Opened in 2010, Enoteca Sociale has become a mainstay for Italian Cuisine in the Toronto, built on the philosophy of making simple & honest Roman cuisine that can be shared with friends and family.
What's in it for you?
- Health Benefits
- Tuition Reimbursement
- Lifestyle Bonus
- Paid Vacation
- Tip Out
- Trips & Travel
Job Description
General Managers will be expected to complete job duties as requested in a prompt and organized fashion, abiding by the standard checklist and quality specifications as provided by the Director of Operations and People.
The Day to Day:
- Provide all guests with warm, knowledgeable and professional service at all times
- Be present and visible on the floor during service, providing assistance to servers and their sections as needed by being available to take orders, run drinks/ food and offer constant assistance, making sure not to “take over” the server sections
- Strive to reach company goals in sales, service, quality and appearance of restaurant
- Maintain cleanliness/ working condition of all equipment through personal inspection, follow the restaurant’s preventative maintenance programs
- Address/ handle any elevated customer complaints
- Ensure that all products are received in correct unit count/ condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
- Maintain good customer and public relations with vendors/ suppliers
- Follow restaurant opening and closing procedures, including completion of opening/ closing checklists
- Oversee and ensure employee performance appraisals are followed and completed on a timely basis
- Maintain sanitation and cleanliness through staff training and monitoring
- Understand and execute the restaurant’s concept and business philosophy
- Manage restaurant staff, coordinating all communication between FOH and BOH staff
- Understand and manage prime cost statements of the restaurant
- Oversee successful training programs and maintain high level of staff retention by creating a positive work environment for all staff and management
- Review and approve all FOH invoices on a weekly basis, have all invoices organized for the accountant bi-weekly
- Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards with follow up where necessary
- Make final decision on all recruiting and termination of FOH staff
- Continually strive to develop management in all areas of professional development
- Provide budgets for all hourly labour and purchases (FOH & BOH) ensuring that costs are in line with business model
- Chair/ organize period management & weekly management meetings with full management team
- Maintain restaurant voicemail and phone system, making changes as required
Qualifications
- Preferred Hospitality Diploma
- Minimum 5 years managing experience in a restaurant/hospitality company
- Desirable: Minimum Level 2 (or equivalent) Wine Certificate
- Smart Serve certification required
- Knowledge and understanding of wines, spirits and all alcoholic beverages
- Ability to work efficiently and consistently in a fast paced environment
- Proven ability to lead a team, be a motivational team player
- Have the ability to carry a weight/ physical workload of up to 40lbs
- Be able to work in standing position for long periods of time (up to 8 hours)
- Work in a standing position for long periods of time
- Excellent problem solving and customer service skills
- Strong interpersonal and verbal communication skills
- Strong sense of ethics, values
- Self-motivated and organized
- Energetic and enthusiastic
- Professional appearance
All job descriptions are subject to a periodic review. Other duties will be assigned by management occasionally. Changes will be discussed prior to or at the time of amendment.
Additional Information
** We thank all applicants for their interest in Pizzeria Libretto Restaurants; however, only suitable candidates will be contacted to continue the application process. **