Maitre d’hôtel/ Fine Dining Service Director - Drift

  • Full-time

Company Description

Owning a strong connection to time and place, Drift pays homage to this region’s land, people and history. Celebrating our natural abundance, Drift’s culinary vision is to showcase the East Coast’s most beloved ingredients stemming from a vibrant community of artisans, producers, farmers and fishers.

Chef Anthony Walsh has crafted menus featuring eclectic interpretations of familiar Maritime fare. Whether you’re sampling an incredible variety of raw bar delicacies or tucking into a piping hot lobster pot pie, Drift’s dishes aim to deliver equal parts comfort and surprise.

What's in it for you?

*Relocation assistance is available if the successful candidate is from out of province*

  • Competitive salary
  • Paid vacation, sick, and personal days
  • Gratuity sharing
  • Health, Dental and Visions benefits with Enhanced Mental Health Coverage
  • Discounted gym membership and Employee Assistance Program
  • Group Life & Disability Insurance
  • Management Uniform/ Clothing Reimbursement
  • Monthly dining allowance for all O&B locations
  • 50% Dining Discount for all O&B locations
  • RRSP Matching
  • Tuition Reimbursement
  • O&B is one of Canada’s largest hospitality companies with many internal career opportunities. We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.

Job Description

Reporting to the Director of Operations and the General Manager, the successful candidate will be responsible for delivering fantastic service while living by our Freehand Hospitality values & vision. The candidate will be involved in various aspects of the restaurant, which includes: leading the host team, coordinating the work of the Front of House team and other managerial and administrative duties. Additionally, the Maitre d’hôtel will act as a liaison to guests, colleagues and the Muir Hotel to ensure a positive dining experience. The Maitre d’hôtel will leave a lasting impression with all guests through their professionalism and attention to detail.

The Day to Day:

  • Welcome guests into the restaurant and ensure a positive first impression.
  • Work with front of house team, especially the host team, to ensure that all points of service are executed and that guests receive impeccable service at all times.
  • Lead the team through key services which include, but are not limited to, dinner services.
  • Create and maintain an NB/guest profile system and share guest information with all staff.
  • Successfully handle guest complaints and respond to OpenTable comments.
  • Answer the phone and efficiently work phone and reservation systems.
  • Has comprehensive knowledge of our menu and wine list and is able to describe all dishes to our guests and suggest suitable wine pairings.
  • Communicate reservations, special requests and expected volume & business to other managers and chefs.
  • Liaise with Muir Hotel team to ensure seamless experience for all hotel guests.
  • Ensure that each service meets the Forbes 5-Star standards for customer service.
  • Additional duties and responsibilities may be added.

Qualifications

  •  A degree/diploma in hospitality or in pursuit is an asset
  • 3-5 years working experience in a similar role or restaurant management experience
  • Strong knowledge of OpenTable Reservation system
  • Work well under pressure; ability to handle multiple tasks simultaneously
  • Self-starter, flexible, and able to work independently
  • Strong organizational, communication & leadership skills
  • Excellent food and beverage menu knowledge
  • Excellent verbal and written communication skills and professional telephone etiquette
  • Superior customer service skills in addition to impeccable personal presentation required

Additional Information

Freehand Hospitality's Diversity Commitment 

At Freehand Hospitality, we are committed to treating every employee with dignity and respect. We strive to be fair and just, and create working environments where our employees can be at their best.

** We thank all applicants for their interest in Freehand Hospitality Restaurants; however, only suitable candidates will be contacted to continue the application process. **