BKS Lead Host

  • Halifax, NS, Canada
  • Full-time

Company Description

Opening December 2021, BKS will be a modern reinvention of an old-world cocktail bar and speakeasy, serving up handcrafted libations and elevated small plates. Located within the Muir hotel, BKS is accessible by a small, discreet elevator. The space features a luxurious indoor bar and lounge dressed in rich velvets, marble and mohair; as well as a large patio with dramatic ocean views. Secretive, mysterious and mischievous by nature, BKS will be an intimate escape away from the crowds and will be open to hotel guests and members only

Job Description

The successful candidate will be responsible for delivering fantastic service while living by Freehand Hospitality’s values & visions. The candidate will be involved in various aspects of the restaurant, which include: leading the host team, training and development, and other administrative duties. Additionally, the Head Host will act as a liaison to guests, colleagues and management to ensure a positive dining experience. The Head Host will leave a lasting impression with all guests through their professionalism and attention to detail.

  • Assist guests with booking VIP table reservations and special requests
  • Interact with guests by creating and maintaining a guest profile system and sharing information with all staff
  • Greet and assign guests to table
  • Ability to successfully handle guest complaints and responds to OpenTable comments
  • Answer the phone and efficiently work phone system
  • Updates and organizes office calendar of monthly events in the city
  • Communicates menu and wine list and any other changes to chefs and managers and ensures menus are always in perfect condition
  • Manages the host log & maintains, cleans and restocks the host desk
  • Involved in training and interviewing of new team members
  • Communicates reservations, special requests and expected volume & business to BOH and FOH management
  • Assist FOH team with duties such as resetting and bussing tables, passing canapés, etc.
  • Market and promote events on property
  • Additional duties and responsibilities may be added.

Qualifications

  • A degree/diploma in hospitality or in pursuit of desirable
  • 1-3 years working experience in a similar host or administrative capacity
  • Strong knowledge of OpenTable Reservation system
  • Work well under pressure; ability to handle multiple tasks simultaneously
  • Self-starter, flexible, and able to work independently
  • Strong organizational, communication & leadership skills
  • Excellent food and beverage menu knowledge
  • Excellent verbal and written communication skills and professional telephone etiquette
  • Superior customer service skills in addition to impeccable personal presentation required

Additional Information

** We thank all applicants for their interest in Freehand Hospitality; however, only suitable candidates will be contacted to continue the application process. **