Ready for the next chapter of your career? Why not make one of Canada's leading restaurant groups a part of it! We value relentless innovation and kick-ass creativity! We provide advancement through training and development and our hands on managers empower people and awaken ability through responsibility and respect. 

Working with the Business Operations Team, members of Head Office, Restaurant & Event Teams and Partner management teams to implement, maintain and improve all business systems and support software used in Oliver & Bonacini Hospitality and partner locations.

PRIMARY DUTIES & RESPONSIBILITIES

• Assist with the configuration, preparation, training, implementation and on-going maintenance of business systems and support software applications in new and current operations (including, but not limited to: Silverware POS, Open Table, Dayforce, Moneris Payments, Givex, VoIP phone systems, Xerox, Licensing, Optimum Control, Caterease, Delphi, Zuppler)
• Assist the events department by maintaining and developing our events software systems, and troubleshooting where necessary on behalf of those teams
• Manage daily our events software with seasonal menu updates, deactivations, user management, new location setup, other future projects or tasks
• Determine limitations and capabilities of existing systems
• Identify areas of opportunity to improve efficiencies of operations with the end users of support software & business systems
• Develop training materials and work with location managers to develop their teams into proficient users of all support software & business systems, in co-ordination with Human Resources when necessary
• Create and deploy hourly and management training sessions & materials for new users of support software & business systems
• Liaise with all Restaurant, Event, Catering & Partner Operation Teams to assist in the execution of initiatives that involve support software or business systems, when necessary
• Coordinate with Marketing on new menu roll-outs and special promotions
• Assist location managers and marketing in compiling POS data
• Using your natural aptitude for new technology and software systems, assist in research, acquisition, implementation and training of said technology and software to existing and future locations
• When required, act as a mentor/offer operational mentorship to partner relationships
• Coordinate the purchase and deployment of new devices and maintain hardware inventory records
• Correspond and build relationships with support software sales & support teams
• Maintain filing systems and office organization
• On-site support and training as required
• Other duties as assigned

EDUCATION & EXPERIENCE:

• Experience with event software required (Delphi, Caterease, Zuppler preferred)
• Minimum 1-2 years working in an events focused role required
• Minimum 1-2 years working experience in a leadership or management position in a restaurant or event/catering operation preferred
• End user experience working with Point of Sale Systems, Inventory Control Systems, Open Table, Moneris Payments, and Event Booking Systems, or similar software
• Experience and technical expertise, coupled with an understanding of business and management principles
• Practical working knowledge of Microsoft Office applications
• Knowledge of basic accounting skills

QUALIFICATIONS & SKILLS:

• Professional verbal and written communication
• Organizational and logistics skills
• Strong attention to detail
• Problem solving
• Proactive critical thinking
• Data analysis
• Team oriented
• Natural affinity for IT and technology desired
• Flexibility to shift priorities and focus within a work day to accommodate supporting our onsite staff required
• Self-starter, flexible, and able to work independently & occasionally outside regular working hours
• Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
• Excellent verbal and written communication skills and professional telephone etiquette
• Superior customer service skills in addition to impeccable personal presentation required

** We thank all applicants for their interest; however, only suitable candidates will be contacted to continue the application process. **