Business Operations - Admin
- Full-time
Company Description
Our Business Operations Department is expanding! We are looking for a driven, dedicated, organized, and an excited individual who is looking to grow alongside our team as we expand.
POSITION SUMMARY
Working with the Business Operations Team, members of Head Office, Restaurant & Event Teams and Partner management teams to implement, maintain and improve all business systems and support software used in Oliver & Bonacini Hospitality and partner locations
Job Description
- Assist with the configuration, preparation, training, implementation and on-going maintenance of business systems and support software applications in new and current operations (including, but not limited to: Silverware POS, Open Table, Dayforce, Moneris Payments, Givex, VoIP phone systems, Xerox, Licensing, Optimum Control, Caterease, Delphi)
- Determine limitations and capabilities of existing systems
- Identify areas of opportunity to improve efficiencies of operations with the end users of support software & business systems
- Develop training materials and work with location managers to develop their teams into proficient users of all support software & business systems, in co-ordination with Human Resources when necessary
- Create and deploy hourly and management training sessions & materials for new users of support software & business systems
- Liaise with all Restaurant, Event, Catering & Partner Operation Teams to assist in the execution of initiatives that involve support software or business systems, when necessary
- Coordinate with Marketing on new menu roll-outs and special promotions
- Assist location managers and marketing in compiling POS data
- Using your natural aptitude for new technology and software systems, assist in research, acquisition, implementation and training of said technology and software to existing and future locations
- Assist the events department by maintaining and developing our events software systems, and troubleshooting where necessary on behalf of those teams
- When required, act as a mentor/offer operational mentorship to partner relationships
- Coordinate the purchase and deployment of new devices and maintain hardware inventory records
- Correspond and build relationships with support software sales & support teams
- Maintain filing systems and office organization
- On-site support and training as required
- Other duties as assigned
Qualifications
- Professional verbal and written communication
- Organizational and logistics skills
- Strong attention to detail and data analysis
- Problem solving and Proactive critical thinking
- Natural affinity for IT and technology desired
- Flexibility to shift priorities and focus within a work day to accommodate supporting our onsite staff required
- Self-starter, flexible, and able to work independently & occasionally outside regular working hours
- Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
- Excellent verbal and written communication skills and professional telephone etiquette
- Superior customer service skills in addition to impeccable personal presentation required
Additional Information
EDUCATION & EXPERIENCE:
- Minimum 2-3 years working experience in a Leadership and Management position in a restaurant or event/catering operation
- End user experience working with Point of Sale Systems, Inventory Control Systems, Open Table, Moneris Payments, and Event Booking Systems, or similar software
- Experience and technical expertise, coupled with an understanding of business and management principles
- Practical working knowledge of Microsoft Office applications
- Knowledge of basic accounting skills
** We thank all applicants for their interest in Oliver & Bonacini Hospitality; however, only suitable candidates will be contacted to continue the application process. **