Business Operations - Admin

  • Toronto, ON, Canada
  • Full-time

Company Description

Our Business Operations Department is expanding!  We are looking for a driven, dedicated, organized, and an excited individual who is looking to grow alongside our team as we expand.

POSITION SUMMARY

Working with the Business Operations Team, members of Head Office, Restaurant & Event Teams and Partner management teams to implement, maintain and improve all business systems and support software used in Oliver & Bonacini Hospitality and partner locations

Job Description

  • Assist with the configuration, preparation, training, implementation and on-going maintenance of business systems and support software applications in new and current operations (including, but not limited to: Silverware POS, Open Table, Dayforce, Moneris Payments, Givex, VoIP phone systems, Xerox, Licensing, Optimum Control, Caterease, Delphi)
  • Determine limitations and capabilities of existing systems
  • Identify areas of opportunity to improve efficiencies of operations with the end users of support software & business systems
  • Develop training materials and work with location managers to develop their teams into proficient users of all support software & business systems, in co-ordination with Human Resources when necessary
  • Create and deploy hourly and management training sessions & materials for new users of support software & business systems
  • Liaise with all Restaurant, Event, Catering & Partner Operation Teams to assist in the execution of initiatives that involve support software or business systems, when necessary
  • Coordinate with Marketing on new menu roll-outs and special promotions
  • Assist location managers and marketing in compiling POS data
  • Using your natural aptitude for new technology and software systems, assist in research, acquisition, implementation and training of said technology and software to existing and future locations
  • Assist the events department by maintaining and developing our events software systems, and troubleshooting where necessary on behalf of those teams
  • When required, act as a mentor/offer operational mentorship to partner relationships
  • Coordinate the purchase and deployment of new devices and maintain hardware inventory records
  • Correspond and build relationships with support software sales & support teams
  • Maintain filing systems and office organization
  • On-site support and training as required
  • Other duties as assigned

Qualifications

  • Professional verbal and written communication
  • Organizational and logistics skills
  • Strong attention to detail and data analysis
  • Problem solving and Proactive critical thinking
  • Natural affinity for IT and technology desired
  • Flexibility to shift priorities and focus within a work day to accommodate supporting our onsite staff required
  • Self-starter, flexible, and able to work independently & occasionally outside regular working hours
  • Ability to multi-task, and change priorities constantly as needed in a fast-paced environment
  • Excellent verbal and written communication skills and professional telephone etiquette
  • Superior customer service skills in addition to impeccable personal presentation required

Additional Information

EDUCATION & EXPERIENCE:

  • Minimum 2-3 years working experience in a Leadership and Management position in a restaurant or event/catering operation
  • End user experience working with Point of Sale Systems, Inventory Control Systems, Open Table, Moneris Payments, and Event Booking Systems, or similar software
  • Experience and technical expertise, coupled with an understanding of business and management principles
  • Practical working knowledge of Microsoft Office applications
  • Knowledge of basic accounting skills

** We thank all applicants for their interest in Oliver & Bonacini Hospitality; however, only suitable candidates will be contacted to continue the application process. **