Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps, quick-connectors and assembly tools ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs.

Position Summary

Responsible for service and customer support for Oetiker electronic and pneumatic tools, that are used with Oetiker clamps and rings, for customers in China.

Essential Functions

• Programming support for common configuration of industrial networks
• Onsite customer installation of pneumatic and electronic tooling into high-end automated assembly lines
•  Provide customer training and support of Oetiker installation tools remotely or at customer location
• Assembly of new power tools and tool repairs within PTC department or onsite at customer location
• Analyze existing installation tools and make technical recommendations to improve overall performance
• Up to 25% travel requirement within China
• Ensure compliance with all applicable safety and environmental regulations
• Compliance to the Management Manual, IATF 16949, ISO 9001 & ISO 14001 requirements
• Coordination with cross functional teams (i.e. R&D, product marketing, logistics and sales)

Knowledge, Skills, Abilities

• Extensive knowledge of Serial and Ethernet/IP Protocols for industrial equipment
• Extensive knowledge of PLC’s to interact with automated equipment
• Excellent written & verbal native language skills
• Proficient Computer skills (Microsoft Office, Excel, Power Point)
• Ability to understand electrical/electronic schematics （various electronical standards ）
• Create and maintain electrical/electronic schematics
• Ability to trouble shoot electrical/electronic problems (i.e. Multimeter, stripping wires)
• Able to provide detail troubleshooting explanations (why and how something was fixed)  Soft Skills - Customer Service mindset, self-starter, willingness to learn, team player
• You have good spoken and written English language skills.
• Project Management (good to have, not mandatory)
• CAD modeling and basic knowledge of SAP (good to have, not mandatory)
• Ability to understand mechanical alignment integration setup

Education / Experience

• You have completed your education as an industrial electronics technician or mechatronics technician or electronics technician for automation technology and, based on this, completed education at college/university.
• You have experience and knowledge in the field of service, ideally with comparable tool types (pneumatic, electrical)
• You can demonstrate basic knowledge in the field of pneumatics and hydraulics
• You have good spoken and written English
• You are a team player, have technical expertise and manual skills