Customer Service Specialist

  • Contract
  • Department: Sales

Company Description

Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs. 

Job Description

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https://vizi.vizirecruiter.com/Oetiker-2964/211360/index.html

Temporary Assignment up to 12 months

  • Process customer purchase orders and amendments received via email, telephone, EDI, and customer websites 
  • Enter Manual releases and spot order, including special requirements and maintain customer contacts in ERP
  • Communication, negotiation, and conflict resolution with internal and external customers
  • Communicate new requirements throughout the organization
  • Receive & review monthly supplier ratings and submit challenges to maintain 100% on time delivery 
  • Process customer returns and account adjustments 
  • Assist sales staff with information concerning customer accounts 

Qualifications

  • Post Secondary (or equivalent) business skills training 
  • Administrative and computer skills (Microsoft Office and ERP Systems)
  • Detail Oriented
  • Strong Communication skills (verbal and written) 
  • Ability to quickly assist customers and/or urgent customer situations 
  • Ability to prioritize and make decisions 
  • Ability to work independently without supervision

Additional Information

Oetiker, Inc. is an equal opportunity employer. This is a temporary position.

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