Technical Service Support - Mechatronic

  • Full-time
  • Department: Sales

Company Description

All around the globe customers rely on our safe connecting solutions. But we are also a reliable partner for our employees. About 1,800 colleagues in more than 30 countries play their part in ensuring that our products optimally combine mission-critical components. Whether it’s motors, airbags or heart pumps – every day we develop connecting solutions for a wide variety of industries and thus take important steps towards a better future. Would you like to be a part of it? Find your peace of mind!

Our production plant in Poland, opened in 2018, supplies millions of high-end clamps, rings and ‘Quick Connectors’ solutions to customers in the vehicle and manufacturing industries. Our team is also partly responsible for the multi-crimp rings product group. These rings are used for cooling, heating and air intake systems in the vehicle powertrain. Strengthen our team in Legnickie Pole (Legnica) at the earliest possible date!

Job Description

Position Summary

Responsible for service and customer support for Oetiker electronic and pneumatic tools, that are used with Oetiker clamps and rings, for customers in EMEA Region.

WHAT YOU’LL DO

  • Programming e.g., Siemens Production System (SPS) and common configuration of industrial networks
  • Onsite customer installation of pneumatic and electronic tooling into high-end automated assembly lines
  •  Provide customer training and support of Oetiker installation tools remotely or at customer location
  • Assembly of new power tools and tool repairs within PTC department or onsite at customer location
  • Analyze existing installation tools and make technical recommendations to improve overall performance
  • Up to 25% travel requirement within Europe
  • Ensure compliance with all applicable safety and environmental regulations
  • Compliance to the Management Manual, IATF 16949, ISO 9001 & ISO 14001 requirements
  • Coordination with cross functional teams (i.e. R&D, product marketing, logistics and sales)

 

Qualifications

WHAT YOU’LL NEED

  • Extensive knowledge of Serial and Ethernet/IP Protocols for industrial equipment
  • Extensive knowledge of PLC’s to interact with automated equipment
  • Excellent written & verbal native language skills
  • Proficient Computer skills (Microsoft Office, Excel, Power Point)
  • Ability to understand electrical/electronic schematics
  • Create and maintain electrical/electronic schematics
  • Ability to trouble shoot electrical/electronic problems (i.e. Multimeter, stripping wires)
  • Able to provide detail troubleshooting explanations (why and how something was fixed)  Soft Skills - Customer Service mindset, self-starter, willingness to learn, team player
  • You have good spoken and written English language skills.
  • Project Management (good to have, not mandatory)
  • CAD modeling and basic knowledge of SAP (good to have, not mandatory)

You have completed your education as an industrial electronics technician or mechatronics technician or electronics technician for automation technology and, based on this, completed education at college/university.

  • You have experience and knowledge in the field of service, ideally with comparable tool types (pneumatic, electrical)
  • You can demonstrate basic knowledge in the field of pneumatics and hydraulics
  • You have good spoken and written English
  • You are a team player, have technical expertise and manual skills
  • You are able to travel Europe wide frequently (20%)

Additional Information

WHAT YOU’LL GET

  • Freedom for personal growth in a  team with a unique culture
  • The opportunity to work on next generation mobility solutions
  • A friendly working atmosphere
  • Fair compensation and attractive benefits
     

We strongly encourage equal rights. Applications by women are therefore explicitly encouraged.

Get to know us to get ahead.

For more than 75 years, Oetiker has been a leading manufacturer of high-end connecting solutions for OEMs worldwide. As an employer, we offer our employees attractive international challenges and many development opportunities. Diversity and high quality standards are the foundation of our corporate culture. This way, we combine the visions of today with the technology of tomorrow.

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