Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs. 

Job Summary Customer Service Representative

• Process customer purchase orders and amendments received via e-mail, telephone, EDI, and customer websites
• Enter manual releases and spot orders, including special requirements and maintain customer contacts in ERP.
• Communication, negotiation, and conflict resolution with internal and external customers
• Communicate new requirements throughout the organization
• Receive & review monthly supplier ratings and submit challenges to maintain 100% on time delivery
• Process customer returns and account adjustment
• Assist sales staff with information concerning customer accounts

• Post Secondary (or equivalent) business skills training
• Administrative and computer skills (Microsoft Office and ERP systems).
• Detail oriented
• Strong communication skills (verbal and written)
• Ability to quickly assist customers and/or urgent customer situations.
• Ability to prioritize and make decisions
• Ability to work independently without supervision

Oetiker Limited is an equal opportunity employer.