Customer Service - Maternity Coverage

  • 203 Dufferin St S, Alliston, ON L9R 1E9, Canada
  • Contract
  • Department: Sales

Company Description

Oetiker provides customers with the peace of mind that their mission-critical components are reliably connected. We are a global leader in high-end connecting solutions for the vehicle industry and for high-value applications in industrial segments. Our expertise in high-quality clamps, rings, straps and quick-connectors ranges from powertrain and drivetrain applications to medical applications. We offer engineering, prototyping and testing support to quickly create comprehensive solutions for overcoming clamping and connecting challenges. With 1800+ employees in more than 30 countries and over 75 years of experience, we are the trusted, global, long-term partner for the world’s leading OEMs. 

Job Description

Job Summary Customer Service Representative

  • Process customer purchase orders and amendments received via e-mail, telephone, EDI, and customer websites
  • Enter manual releases and spot orders, including special requirements and maintain customer contacts in ERP.
  • Communication, negotiation, and conflict resolution with internal and external customers
  • Communicate new requirements throughout the organization
  • Receive & review monthly supplier ratings and submit challenges to maintain 100% on time delivery
  • Process customer returns and account adjustment
  • Assist sales staff with information concerning customer accounts

Qualifications

  • Post Secondary (or equivalent) business skills training
  • Administrative and computer skills (Microsoft Office and ERP systems).
  • Detail oriented
  • Strong communication skills (verbal and written)
  • Ability to quickly assist customers and/or urgent customer situations.
  • Ability to prioritize and make decisions
  • Ability to work independently without supervision

Additional Information

Oetiker Limited is an equal opportunity employer.

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