This position offer good compensation + Standardbenefits + Yearly Bonus and a chance to work with end-client. KindlyRefer your friends if anyone interested.email - bill.b@objectwinDOTcom

We’re looking for a very hands-on manager, will be leading a team of managers and Mac technicians at multiple locations, work on global projects/initiatives, and be able to troubleshoot for our executives (on Apple/Mac products).

POSITION SUMMARY STATEMENT:

The Senior Global Desktop Support Manager is responsible for working with IT teams and business units to ensure their company MAC and Windows hardware and software meets company and industry standards by analyzing business needs, reviewing new technology and suggesting the appropriate recommendations.

DETAILED RESPONSIBILITIES/DUTIES:

· Support the Service & Support Management team in the implementation of Global IT Standards for delivery and service excellence, management and supervisory responsibilities and support needs.

· Interpret and develop policies, procedures, and guidelines for the MAC and Windows Desktop teams that will assist the staff and business users in expediting the resolution of reported issues.

· Provide management, mentoring and coaching of Desktop technicians in industry best practices for optimal efficiency and impact.

· Prepare documentation, training plans and demonstrations of new functionality or extensions of existing functionality.

· Assist with strategic planning, design and suggestions for new day to day processes.

· Expedite reported issues and opportunities for improvement within the department.

· Serve as liaison between MAC and Windows Desktop and all other departments for technical knowledge.

· Remotely manage and lead teams of Desktop Support technicians located at various Herbalife locations.

· Oversee the planning, installation, control and maintenance of the company’s Apple and Windows computers and products, including: Desktops, Notebooks, iPhone, iPads, peripherals and accessories within the organization.

Qualifications

REQUIRED QUALIFICATIONS:

Skills:

· Software: Mac OS X 10.6-10.10, iOS 5-8, Microsoft Office/Outlook 2011, Adobe Acrobat, CS 5/6, Quark, VMware Fusion, iLife and iWork;

· Hardware – MacBook, MacBook Pro, iBook, Powerbook, iMac, Mac Pro Power Mac, Desktops, Laptops & iOS Devices

· Extensive knowledge of support tools to troubleshoot MAC and Windows desktop hardware and software issues as well as iPad and iPhone technology

· Extensive knowledge of all MAC and Windows components at a detailed level

· Ability to effectively manage multiple, competing, high-priority projects with varying deadlines

· Software - Windows 7, MS Office, Outlook and other Windows applications in a Microsoft Active Directory environment

· Able to effectively lead and motivate small project teams

· Strong interpersonal and conflict resolution skills

· Strong written and verbal communication skills to clearly communicate with management, and IT staff

Experience:

· 7+ years demonstrated experience supporting MAC and Windows Desktops in a large corporate environment (procurement, installations and support)

· 5+ years’ experience managing direct reports

Education:

· Bachelor’s degree in a technical/business discipline and/or equivalent work experience.

· ITIL V3 Certification

· Leadership / Management course

PREFERRED QUALIFICATIONS:

· Apple Certifications, Desktop Repair Technician, Portable Repair Technician, Technical Coordinator, Support Professional, Technical Coordinator, Media Administrator and Specialist Deployment

· Microsoft Certifications (MCSE & MCTIP)

All your information will be kept confidential according to EEO guidelines.