Our Client a diversified solution provider with a broad portfolio in power generation, electrical infrastructures, industrial equipment, elevators & escalators and HVAC is currently beefing up its team

Provide support to sales team and respond to customer and prospect queries. Contribute to creating and maintaining good customer relationships and ensure smooth sales team operations.

Open new accounts, ensure that quotes prepared conform to current product and pricing confirmations.

Generate sales quotations for both new and existing clients.

Maintain constant communication with the sales team and obtain updates from them regularly regarding their opportunities and ensure that these are updated by the CRM team within the given timeline.

Ensure reporting updates by the branch’s quotations statistics on a monthly basis and present it to the Branch Manager and Customer Relations Manager.

Ensure sales orders and delivery plans are prepared on time for sales team. Supervise and monitor deliveries. Confirm payments and process all deliveries and Installations.

Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.

Maintain effective communication and work relation with Stores, Credit Control, Maintenance, Customer Service Departments, Engineers and others…and ensure that the requested job is completed.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Provide up-to-date information on delivery commission and installation of company’s products and services to the management team and the clients.

Receive and process LPOs from clients. Create quotations and other documentations in respect of purchase order done by clients.

File all necessary documentations of the registered customers and prospects.

Prepare and sort statements of accounts. Prepare and submit related reports on request.

Attend to walk in customers and resolve their enquiries.

Ensure all customers receive consistent, relevant communication across all channels.

Enable individual customer information to be shared throughout company’s sales team when requested by CRM Manager to improve customer interaction and allow cross-selling and up-selling.

Prepare and send introductory letters to organizations on behalf of the company.

§  Follow up with new and existing clients.

Make sure deliveries of Company’s products are done according to Company’s standards.

File and keep accounts and documentation of registered customers and prospects

Make, receive calls and mails from both new and existing clients

Follow up on all yearly maintenance accounts of Gensets.

Prepare daily sales reports.

Prepare commission for BM & Sales Executives.

Create Sales Orders for project quotation and update quotations on AX Dynamics.

Follow up with Credit Control department to make sure Sales Order is being raised and confirmed.

Handle payment confirmation.

Conduct monthly and weekly items forecasts.

Send bank release to the concerned department. 

Competencies

In-depth understanding of sales principles and customer service practices

• Strong attention to details
• Excellent follow up and coordination skills
• Excellent time management skills
• Good knowledge of company’s products and services
• Good customer service skills
• Strong interpersonal and communication skills
• Able to work under pressure and to deadlines
• Able to work independently and as a team
• Strong administrative and organizing skills
• Proactive
• Strong multitasking abilities

Strong team work abilities

Graduate, Business Administration or equivalent. B.E-Electrical / Mechanical would be preferred. MBA or Master’s Degree is a preferred. Min 3-5 years of experience in the sales support field. Previous or current experience in Industrial Products is a plus.(To specify products: Generators, Escalators, Elevators, Switches, Lightings Transformers, Compressors, Home Appliances etc….).

Salary and Benefits 

• Pay/benefits are competitive based on industry standards