OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally advanced solutions, without losing sight of our human values. Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

We are seeking an experienced Avaya Telephony Engineer to support and manage our enterprise telephony infrastructure. The ideal candidate will have deep expertise in administering, maintaining, and optimizing Avaya telephony systems in a complex, high-availability environment

Core Responsibilities:

• Day-to-day administration and maintenance of the Avaya voice platform
• Perform configuration changes, moves, adds, and deletes (MACDs)
• Manage dial plans, call routing, and voice policies
• Maintain Avaya servers, gateways, and endpoints
• Monitor system performance and conduct routine health checks
• Troubleshoot and resolve telephony issues and outages
• Manage firmware/software updates and patching cycles
• Work with vendors and carriers for circuit provisioning and troubleshooting
• Integrate Avaya systems with other platforms (e.g., Microsoft Teams, SIP-based applications)
• Maintain documentation, including system diagrams and change records
• Participate in on-call support rotation and after hours maintenance windows

Skills & Attributes:

• Strong analytical and problem-solving skills
• Solid understanding of VoIP protocols (SIP, H.323)
• Familiarity with networking fundamentals (LAN/WAN, QoS, VLANs)
• Excellent communication and documentation skills
• Ability to work independently and collaboratively in a fast-paced environment

Education & Certifications:

• Avaya Oceana Solution Integration and Support
• Avaya Aura Core components and Support and integrating Avaya Core
• Avaya Aura Contact centre implementation, administration and support
• Avaya Aura Experience Portal and Pro-Active outreach Manager
• Avaya Communication Manager
• Avaya Application Enablement Services
• Avaya Breeze

Experience:

• Minimum 10 years of hands-on experience administering and supporting Avaya voice platforms
• Proven experience with:
  • Avaya Aura Communication Manager
  • Avaya Session Manager
  • Avaya System Manager
  • Avaya Messaging
  • Avaya Media Gateways (G450/G430)
  • SIP technologies
• Experience with Oracle Session Border Controllers 
• Verint Call recording
• VMWare and SQL experience advantageous

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.