OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

As the OUTsurance Claims Assessor (Buildings) you will be responsible for assessing, validating and finalising personal lines and business claims.

Responsibilities

• Validate all incidents and claims
• Meeting with clients, witnesses etc.
• Finalise all reports and administration (reports, scanning, photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients.
• Conduct all the above to the required performance and quality standards that are in place.

Essential 

• Matric
• A valid driver’s license
• Building claims experience

Experience

• Construction or building related experience
• Building/ Construction/ Plumbing or Electrical/Electronic related experience
• Face to Face Client services experience
• Investigation/Assessing experience, especially in a short-term insurance industry. Preferably Buildings Assessing experience

Advantageous

• A tertiary qualification or significant progress towards obtaining any construction or built environment related qualification would be highly beneficial

Competencies and Skills

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Investigative know-how is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker with a investigative instinct
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Passionate, Honest, Human, Dynamic and Recognition.

Enthusiastic in dealing with people in a stressful, deadline orientated environment is essential.

Must be willing to travel locally when required with a valid driver’s license.