OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

IT Support is recognised for excellence in providing awesome service and building rewarding relationships with our clients. The ideal candidate will take responsibility for assisting the current helpdesk advisors on all technical aspects to ensure improved service delivery.

Responsibilities:

• To deliver a service with the best possible solution within OUTsurance standards and procedures
• Supporting of all OUTsurance’s in-house programs,
• Keep abreast of the latest technology in the industry, both Hardware and Software.
• Support of basic voice enquiries Support of all (desktop) Microsoft Applications
• Ability to guide Staff members on technical issues
• Technical knowledge sharing amongst all support team members and ensuring effective communication within the rest of the team
• Build a relationship with the users and ensuring that the customer’s needs are met,
• Preventative maintenance Administration – Procedures.

Skills and Competencies:

• The ability to handle various complex tasks at the same time (Multitasking)
• Good interpersonal and communication skills
• Ability to build and maintain client relationships
• Team player, with ability to operate independently
• Professional attitude
• Good Communication skills
• Reliable and efficient
• Strong technical knowledge
• Fault analysis
• Excellent Client Service skills
• Continuous improvement of service quality through technical solutions
• Willingness to go beyond the call of duty
• Administration skills

Qualifications

• Matric
• IT qualification
• Computer literate (Excellent skills in both Hardware and Software)

You need to also be eligible for an INSETA internship:

• You may not have worked in the past 6 months
• Your qualification needs to be completed and on the INSETA qualification registry

An ideal candidate will be able to align their personal work values to the OUTsurance. Being enthusiastic in dealing with challenges in a stressful, deadline orientated environment is essential.

In accordance with OUTsurance’s Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups