OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

• Our Retention advisors are responsible for handling challenging calls. It is their responsibility to retain clients and make sure these clients remain part of the Life OUTsurance
• Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTLife.

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential
• Completed FAIS RE 5 is essential
• Minimum 1 Year experience in the Life environment is essential

Experience: 

• Extensive Client Care/Sales/Retention experience is essential

Required Competencies & Personal Attributes:

• Sales and/or Client service oriented
• Attention to detail/Quality oriented
• Resilience
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Ambitious
• Highly Motivated
• Driven
• Customer service enthusiasts

Skills:

• Selling skills
• Interpersonal and communication skills
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning

An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.