OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.

As the OUTsurance Claims Motor Warranty Advisor (Multi-skilled) you will be responsible for validating and finalising personal lines and business claims.

• Matric
• FAIS Accreditation or a FAIS recognized qualification will be highly beneficial.
• A qualified Mechanic

Experience:

• 2 years Claims experience, especially in a short-term insurance industry
• 2 years Motor warranty experience is essential

Responsibilities:

• Finalise all reports and administration (reports, scanning, photographs etc.)
• Liaise with service providers
• Make the decision, all administration and telephonic queries arising around that.
• Handling and resolving all queries and problems from service provider and clients.
• Conduct all the above to the required performance and quality standards that are in place.

Skills and Competencies:

• Excellent interpersonal and communication skills (verbal and written)
• Computer literacy is essential
• Conflict handling
• Self-disciplined and self-motivated (must be able to work independently)
• Problem solving/initiative
• Negotiating
• Stress tolerance
• Tenacity and resilience
• Be an analytical thinker
• Customer service oriented
• Deadline and results oriented
• Attention to detail
• Takes ownership and responsibility
• Adaptability