Customer Service Representative

  • 34 Street 206, Maadi as Sarayat Al Gharbeyah, Maadi, Cairo Governorate, Egypt
  • Full-time

Company Description

If you are seeking a new job opportunity in an environment that empowers your personal and professional growth, and believe in the importance of mental health services, O7 Therapy is the place for you. 

Our team is built of deeply dynamic and diverse group of talented calibers, who are passionate about providing access to mental wellness and healing for Arabic-speaking people worldwide. We provide a lively, empowering work environment, where you have the space needed to innovate, create, take initiative, and collaborate.

 

Job Description

  • Support clients through phone calls, emails and chat to help them access company resources.
  • Build positive relationship with clients to develop and maintain customer satisfaction.
  • Provide virtual online learning support and orientation on our services and tools.
  • Maintain customer feedback records for development and improvement purposes.
  • Submit tickets, complaints, and customer concerns to stakeholders.
  • Implement communication plan with clients as needed from different departments.

 

 

Qualifications

  • 2+ Years of experience in Customer Service
  • Good command of English Language