Customer success Specialist

  • work from home, Montreal, QUEBEC, Canada
  • Full-time

Company Description

What is Nubik?

We are digital transformation specialists in the Salesforce ecosystem with nearly 20 years of experience in the field. Nubik helps its customers compete with outperforming business processes in the manufacturing, professional services and tech industries. A commitment to helping our staff work remotely full-time has helped Nubik build and retain a solid core of senior professionals dedicated to their craft while achieving work-life balance. We currently boast the largest number of Salesforce experts in Quebec, and soon all of Canada.

We want people driven by intellectual curiosity, who possess unique problem solving skills and hold to an unwavering belief that the right technology can solve virtually any problem. Does that sound like you? If so then you might just be the candidate we’re looking for. So let’s start with the good stuff:

Benefits:

  • First up: enjoy two full weeks off during the holidays, paid. Spend time with your family or, if you prefer, spend time away from them.

  • Then, enjoy 3 weeks of annual vacation. That’s five weeks total for those keeping track.

  • We’ve got a generous medical package and we pay 50% of your insurance plan. Not bad, eh?

  • We’re a remote company, which means you can work from anywhere and set up your own hours. Flextime means flextime.

  • Since you’ll be setting up your own remote office, you’ll need supplies. We allocate $1,000 per year per employee (yes, you read that right) for office equipment. What counts as office equipment? Anything you need to do your job.

  • Are you involved in your community? Do you have social events you’d like to have sponsored? We offer $250 for social activities and we’ll make a $100 charitable contribution to your fundraising initiatives.

Job Description

Remote position in Canada, Full-time

 

  • Onboarding new and existing customers to the Nubik community

  • Understanding business objectives of our customers and what success means to them

  • Nurture, up-sell and retention of our current customers

  • Serve as an entry point of escalation/resolution as needed.

  • Advocating customer and consultant needs and issues cross-departmentally

  • Manage a portfolio of both high touch and low touch customers

  • As a trusted advisor, you will develop and maintain long-term relationships with stakeholders for your assigned accounts

  • Interface effectively with customers and internal resources to drive scalable, enabling processes

  • Oversee customer program design ensuring that we deliver on our promise to continuously improve our delivery of services, excellence and drive customer advocacy

  • Other administrative tasks.

Qualifications

  • 1 year experience as a Customer Success Specialist

  • Ability to demonstrate our values (Collaboration, Creativity, Being Top of Our Class) in an on-going and consistent way

  • A big-picture thinker able to focus on how to shape the vision for what’s possible for Nubik’s Services and its customers success

  • An action-oriented self-starter, highly resourceful and independent

  • Ability to analyze data to quickly make decisions and adjust strategies

  • A transparent and high-precision communicator

  • Experience with Salesforce is considered a strong asset

  • Bilingual (French and English) written and spoken is mandatory

Additional Information

At Nubik we operate a virtual office with real people. We were recently recognized as one of the best places to work in Canada. We were also named Best Work Life Balance company by the Montreal Young Chamber of Commerce and The Quebec Government. Got more questions? Get in touch!