You and Northwestern Mutual. We believe relationships are built on trust. That our lives and our work matter. And we’re much stronger together than we are apart. These beliefs launched our company nearly 160 years ago. Today, they’re just a few of the reasons why people choose to build careers at Northwestern Mutual.

Our business is about helping people secure their financial futures, and that starts with putting people first – our clients, our employees and our field representatives. Northwestern Mutual is known for financial strength. We’re strong, innovative and growing. Come grow with us.

At Northwestern Mutual, we believe relationships are built on trust. That our lives and our work matter. These beliefs launched our company nearly 160 years ago. Today, they're just a few of the reasons why people choose to build careers at Northwestern Mutual.

We're strong and growing. In a company with such a long and storied history, this may be the most exciting and important time to be a part of Northwestern Mutual. We're strong, innovative and growing.

We invest in our people. We provide opportunities for employees to grow themselves, their career and in turn, our business.

We care.  We make a positive difference in our communities. Nationally, thousands have benefitted from our support of research and programs to fight childhood cancer. Each year, our Foundation, employees and financial representatives donate time, talent and financial support to causes they're passionate about.

 

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

 

What's the role?

* Serves as the lead to identify flexible staffing vendors to build out a flexible staffing capability to advance the client services vision. 

* Directs, and oversees the execution of vendor relationships that support flexible staffing options and print/ mail programs, aligning vendor capabilities to meet business        strategy objectives.

* Partners with business owners to ensure proper execution and performance of the vendor relationship.

* Serves as an escalation point for day to day vendor issue management.

* Responsible for setting and executing technology plans and sustainment.

* Partners closely with the Enterprise Vendor and Alliance Management team to identify, source and manage the vendor relationship.

* Manages the vendor contracts, invoicing, service levels and quality requirements.

 

 

Bring Your Best! What this role needs:

• Bachelor’s Degree with an emphasis in Business, MIS, or related field, or an equivalent combination of education and work experience.
• Minimum of 8 years of relevant sourcing and vendor management experience.
• Ability to apply knowledge across complex business areas and manage in a cross functional environment.
• Demonstrated ability to think and apply strategic direction by considering a broad range of internal and external factors.
• Proven ability to establish and maintain cross-functional relationships, influence change with diplomacy, and lead the decision making processes.
• Strong customer focus and interpersonal skills.
• Excellent research, analytical, problem solving, planning and organization skills required as well as a high degree of personal initiative and motivation.
• Previous contact center experience perferred.

 

Req ID: 16407
Position Type: Regular Full Time
Education Experience: Bachelor's Desired
Employment Experience: 6-8 years
Licenses/Certifications:
FLSA Status: Exempt
Posting Date: 08/16/2017