At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Diabetes Education Quality Coordinator reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• Provides excellence in diabetes self-management education and support services and promotes increased awareness of diabetes in the service area.
• Serves as the Quality Coordinator for the Diabetes Self-Management Education and Support Services (DSMES) program and is responsible for clinical and program outcomes at all service sites.
• The Quality Coordinator ensures that the American Diabetes Association (ADA) National Standards are met and maintained at all service sites.

RESPONSIBILITIES:

• Utilizes appropriate patient care protocol relating to the physical and psychological needs of patients with diabetes. Communicates with care team and documents appropriately in the medical record.
• Leads formal education to both internal and external groups pertinent to diabetes.
• Mentors staff to ensure quality of health care practices
• Consults with management in assessment, problem solving, decision making, and evaluating clinical/system issues
• Oversees the planning, implementation and evaluation of the DSMES program. Responsible for maintaining ADA recognition at all service sites.
• Plans, develops, and implements curriculum for individual and group diabetes education classes.
• Organizes, leads and presents at the annual diabetes education program meeting, which includes clinical and operational stakeholders from various regions.
• Generates, collects, and analyzes data and program outcomes from the Enterprise Data Warehouse (EDW) to present quarterly to clinical and operational stakeholders
• Leads annual quality improvement project to improve clinical and program outcomes
• Develops policies and procedures pertaining to diabetes education and technology usage
• Completes and compiles records, data, policies and procedures required by program and department.
• Monitors and facilitates the maintenance of DSMES team members qualifications (CE credits, competency, licensures and registration).
• Participates as a subject matter expert on assigned committees and presents on program outcomes, as applicable
• Maintains professional growth through literature review, seminars, and membership in organizations related to diabetes education.
• Participates in research pertinent to area of diabetes/lifestyle medicine.

Required:

• Bachelor’s degree in Nursing, Nutrition or an Allied Health profession and Master’s degree in a healthcare related field
  • Or Master’s degree in Nursing, Nutrition and Allied Health profession
• Registered Nurse (RN), Registered Dietitian (RD) by Commission on Dietetic Registration or Allied Health profession holding active registration with associated organization. State licensure required by state law.
• Certified Diabetes Care and Education Specialist (CDCES) certification by the National Certification Board of Diabetes Educators (CBDCE).
• 3+ years of experience in diabetes care and education, with experience with insulin pumps, continuous glucose monitoring and diabetes technology
• 1+ years of previous experience working as a quality coordinator at an ADA recognized diabetes education program.
• 1 year of experience in data analytics and program management
• Relevant computer skills (Excel, PowerPoint, Word, electronic medical records, clinical databases)
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Preferred:

• 3+ years of experience in diabetes education program management
• Working knowledge of performance improvement methodologies (i.e., DMAIC) and data and analytical tools

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure 

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.  

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits  

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.  

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.