At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Manager Outpatient Imaging reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This role is based out of Oak Brook and will be responsible for the day-to-day operation at Oak Brook, Mokena and additional sites in the future

Responsibilities:

• Provides leadership and planning within area(s) of responsibility while focusing on quality initiatives.
• Collaborates with the department director to develop goals and objectives for area(s) of responsibility which are aligned with the foundation strategic plan and/or organizational goals.
• Establishes key performance indicators utilizing industry or historical benchmarks; develops and implements a continuous quality improvement plan designed to improve performance.
• Is accountable for customer relations within area(s) of responsibility, including the appearance of the department and the manner in which staff communicate with patients, families, physicians, volunteers and other employees.
• Ensures departmental compliance with regulations, statutes and other applicable laws regarding operation and record retention.
• Promotes positive employee relations through staff development, coaching and feedback regarding work performance.  
• Facilitates growth and development of staff, including opportunities to learn new skills and advance both personally and professionally; ensures staff completion of required competencies and review of key policies and procedures.
• Monitors, evaluates and counsels departmental personnel regarding their performance on a consistent and regular basis between formal performance evaluations; prepares and maintains adequate documentation to support any progressive corrective action.
• Plans, monitors and manages the financial operation of area(s) of responsibility.  
• Prepares operating and capital budgets designed to meet individual, departmental and organizational strategies and goals; recommends and implements new initiatives and improvements to existing programs.
• Monitors financial performance versus budget; prepares monthly written reports and explains variances.
• Evaluates effectiveness of services in relation to their objective, quality and cost.
• Ensures that payroll and accounts payable invoices are reviewed, approved, coded and processed on a timely basis.
• Plans, directs and controls diagnostic imaging services at the offsite outpatient centers.
• Manages the staff, daily activities, services and programs for mammography, ultrasound, bone densitometry, radiology, MRI and CT.
• Collects and maintains statistics and daily usage data for all radiology modalities.
• Manages daily charge reconciliation for site operations.
• Collaborates with other departments and larger organization to provide the highest quality services and patient care; analyzes impact of departmental decisions on other departments.
• Initiates all personnel actions including hiring, orientation and training, counseling, performance evaluations, corrective action and terminations.
• Financial Responsibilities may include:
  • Plans, monitors and manages the financial operation of area(s) of responsibility.  
  • Prepares operating and capital budgets designed to meet individual, departmental and organizational strategies and goals; recommends and implements new initiatives and improvements to existing programs.
  • Monitors financial performance versus budget; prepares monthly written reports and explains variances.
  • Evaluates effectiveness of services in relation to their objective, quality and cost.
  • Ensures that payroll and accounts payable invoices are reviewed, approved, coded and processed on a timely basis.

Required

• Bachelor’s degree in Nursing, Science or related field OR Associates degree + 10 years of relevant clinical supervisory experience.
• 3-5 years of clinical experience in a healthcare related field

Preferred

• Master’s degree
• Certification and registration by AART, ARMRIT or ARDMS
• Clinical professional expertise
• Experience working in an outpatient setting/clinic
• Excellent communication and interpersonal skills
• Proficient problem solving and decision making skills, with ability to confront and resolve issues
• Skilled at planning, organizing and directing activities of others.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. 

Background Check 

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. 

Artificial Intelligence Disclosure 

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.  

Benefits 

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. 

Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits  

Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.  

If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.