At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Operations Coordinator Breast Imaging reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Collaborate with physicians and staff, both internal and external, to cultivate an interdisciplinary approach to patient care, ensuring efficient patient flow and problem-solving.
• Oversees staff across different breast imaging locations
• Facilitate the delivery of high-quality patient care and services in alignment with established policies, procedures, and regulatory requirements.
• Ensure compliance with federal, state, and local regulations, including Joint Commission and multidisciplinary hospital policies.
• Implement, evaluate, and uphold service standards consistently throughout the department.
• Manage patient flow to ensure a positive patient experience and optimize departmental operations.
• Promote and facilitate collaborative, multidisciplinary approaches to patient care.
• Coordinate critical situations involving patients, staff, and visitors, providing guidance and support.
• Identify and communicate key issues and trends to management for review and resolution.
• Uphold the organization’s philosophy and objectives while promoting teamwork and collaboration among staff.
• Resolve issues independently while seeking assistance when necessary, demonstrating strong problem-solving skills.
• Assist the manager in recruiting, interviewing, and selecting new candidates.
• Support the manager with performance reviews, competency documentation, and staff training programs.
• Assess and communicate staff development needs to management to enhance skills and competencies.
• Create and manage staff schedules, ensuring adequate coverage and addressing vacation and leave requests.
• Approves timecards, as needed
• Monitor operations proactively, adjusting staffing levels based on patient volumes to prevent scheduling conflicts.
• Facilitate the orientation and training of new staff members, ensuring they are equipped for their roles.
• Act as a resource for team members regarding departmental processes and systems.
• Ensure continuity of care through effective interactions with other departments such as surgery, pathology, scheduling and registration.
• Collaborate with technical coordinators and leadership to maintain quality imaging services and patient care.
• Provide constructive feedback to management regarding staff performance and departmental operations.
• Participate in or lead projects and initiatives aimed at departmental improvement and efficiency.
• Maintain proficiency in all required applications and act as a operational subject matter expert for staff.
• Perform exams to the expected standards of license, as needed.
• Perform additional duties as assigned to meet the evolving needs of the breast imaging department.

Required

• Bachelor's Degree or equivalent work experience
• American Registry of Radiologic Technologists (ARRT)  Mammography (M) OR American Registry for Diagnostic Sonographer (ARDMS) Breast Ultrasound (BR)
• Basic Life Support (BLS)

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.