At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

**This is a full time position at 40 hours per week located at Catherine Gratz Griffin Lake Forest Hospital. This role is a 2nd shift position **

The Resource Coordinator Central Transport reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Responsibilities:

• Assesses departmental needs for assigned shift and monitors volume trends to ensure patients are being transported in a safe and timely manner.
• Assist manager in ensuring that all Infection Control guidelines are presented to and practiced by the staff.
• Responsible for running and maintaining key reports through the EPIC software, such as response times, employee productivity, and data for departmental dashboard.
• Assist manager in the creation and maintenance of the employee schedule, addressing both long-term and daily staffing levels to achieve departmental timeliness goals.
• Assists manager in the selection process of new staff members.
• Assists manager in the orientation and ongoing training of all transporters and dispatchers (both new and existing); follows up on performance deficiencies.
• Provides input for staff annual performance reviews.
• Serves in a backup capacity for employee timekeeping and/or reporting (Kronos).
• Identifies and communicates critical situations involving the transport of patients or non-patients in accordance with departmental timeliness goals.
• Transports patients when volumes are heavy.
• Performs Dispatch functions as needed.
• Operates, monitors all aspects of the EPIC software system; including entering requests, adjusting priorities, assignment audits, employee breaks, and appointments for diagnostic testing.
• Other duties as defined.
• This role may support additional projects, perform administrative tasks, and other duties as assigned.

Required

• High school diploma or equivalent
• BLS through American Heart Association (within 90 days of employment)

Preferred

• At least 1 year experience with Patient Transport

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.