At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Performance Manager Operations will lead operations activities for Northwestern Medical Group. This will include managing a portfolio of projects of strategic and operational importance to the organization.

The Performance Manager Operations will develop project work plans and performance metrics, monitor work plans and metrics to assure activities are executed on-time and on-budget, coordinate the internal and external resources to complete activities as assigned using established Process Improvement and Project Management Methodologies. 

The Performance Manager Operations will effectively communicate at all levels of Management and will work closely with managers, directors and clinicians to develop work plans, metrics, resources and implementation support to achieve the department’s strategic goals and objectives. 

Responsibilities:

• Responsible for providing Leadership to an assigned portfolio of projects/ initiatives through active engagement of NM Executives (Project Sponsors) and all stakeholders.
• Lead activities including project proposal/ charter definition, budget development, resource allocation and management, information distribution and meeting facilitation.
• Provide proactive, clear, concise and timely Communications regarding project status and overall performance reporting among team members, NMG Executives (project sponsors) and vendor partners; Facilitate continuous exchange of ideas, information and project developments.  
• Consistently apply standard Process Improvement and Project Management Methodologies throughout the project lifecycle of analysis/planning, design, execution, closing as well as value measurement definition.
• Responsible for developing and maintaining productive and cordial relationships with clients and team members, serving as a link between multiple parties and entities. Must be able to effectively manage project risks, issues and problems that arise within the project and recommend mitigation strategies, as needed, to achieve the desired results. 
• Demonstrated Knowledge of Operations and Project Goals; Recommends solutions that add value, strengthen project or operational outcomes, exhibits and understanding of Sponsor or user needs.  
• Achieves Results - is accountable for delivering projects on-time and on-budget including successful execution/ activation, closeout and stabilization that meet stated Sponsor and stakeholder outcomes.
• Develops and supports implementation of innovations in patient and family centered care that fosters quality, safety and effectiveness and serves as a model patient care nationally

Required

• Bachelor Degree in Business Administration, Healthcare Management, Communications or related field.  
• Strong Knowledge of Microsoft: Word, Excel, Power Point, Project
• Demonstrated project management and organizational skills, demonstrated analysis and problem solving skills, excellent oral and communication skills, demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization. 
• Minimum 5-8 years project or program management related experience.

 Preferred

• Master’s degree, MBA or MHA (or) Professional Certification in area of expertise.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.