At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

**This is a full-time position at 40 hours per week located at Lake Forest Hospital. The schedule for this position is Monday, Tuesday, Wednesday and Friday 8:30a to 5p and Thursday 10:00a to 6:30p. Saturday rotation required.**

The Admin Assoc Diagnostic Imaging reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

• Demonstrates exemplary customer service skills, including the ability to use appropriate judgment, independent thinking and creativity when resolving issues.
• Communicates with patients and visitors including greeting them upon arrival and providing necessary information related to their visit.
• Answers phones and provides assistance accordingly including scheduling of patients.
• Assists in gathering information for the preparation of patient tests and billing.
• Utilizes computer order entry system and radiology information system.
• Correctly identifies, obtains and scans physicians orders.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• AA/EOE.

Required:

• High school diploma or GED equivalent.
• Previous experience in a customer service position.

Preferred:

• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.