At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Senior Business Operations Associate, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Senior Business Operations Associate is responsible for supporting the IS department by assisting in the budget management, contract management, and/or program communications of assigned programs and processes. This person acts as a liaise between their Manager and the departments (both internal and external) they support, providing guidance and direction to successfully execute within the responsibilities.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Plan, develop, and execute programs and processes related to the job.
• Helps communicate solutions to stakeholders.
• Guides and manages interactions with IS leadership.
• Effectively engages key stakeholders for change management.
• Effectively collaborates with geographically distributed teams.
• Leads program and process changes to department.
• Ability to present work and programs to an audience.

Required:

• 3-5 years of relevant experience.
• Expert knowledge of Microsoft Office package.
• Independently leads projects and meets deadlines.
• Proven success working across IS teams as well as teams outside the department.
• Excellent interpersonal skills and emotional intelligence.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Outstanding coordination, facilitation, consultation and conflict resolution skills.
• Excellent problem solving and decision-making skills.
• Ability to simplify & standardize complex concepts and/or processes.
• Outstanding customer-service skills.
• Strong knowledge of program and process management.

Preferred:

• Bachelor’s degree.
• Healthcare experience.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.