At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Lead Clinic Assistant reflects the mission, vision, and values of NM, adheres to the organization’s Code of Personal Conduct and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Lead Clinic Assistant provides support to physicians, nurses, and other licensed medical staff by facilitating efficient patient flow, assisting with various patient care activities, and performing related administrative functions. This role leads the work of Certified Medical Assistants and Clinic Assistants ensures efficient patient flow through the clinic, maintains neat, clean and safe patient care areas, promotes patient satisfaction by interacting with patients in a professional, friendly manner, and safeguarding patient confidentiality.

Under the direction of the Practice Administrator or Nurse Manager, this position regularly assigns, instructs and checks the work of other medical assistants, provides training and orientation of new employees, and identifies and helps resolve staff and operational issues.

Responsibilities:

• Leads the work of Certified Medical Assistants and Clinic Assistants within the practice.
• Serves as a role model and resource to clinical staff.
• Provides training and orienting to all medical assistants and clinic assistants, and maintains training and orientation materials and records.
• Creates and manages the staffing schedule.
• Monitors and evaluates policies and procedures to suggest operational changes.
• Participates in conferences and meetings, and represents the work unit on organizational initiatives
• Ensures efficient patient flow through the site:
• Escorts patient to exam room, identifies patient, prepares patient for examination.
• Obtains vital signs. 
• Documents reason for visit, updates/confirms various relevant patient information (allergies, smoking history, pharmacy information).
• Informs provider and registered nurse of any significant change in vital signs or acute symptoms.
• Anticipates/sets up equipment or supplies needed for visit.
• Cleans and prepares exam room for next patient. 
• Responds to needs, expedites visits, maintains flow of patients and prioritize tasks accordingly.
• Assists practitioner with medical and surgical procedures:
• Partnering with the nursing supervisor or a nurse when any of the following are needed: electrocardiogram, venipuncture, immunizations, sets up procedure trays, specimen collection and/or Clinical Laboratory Improvement Amendments waived testing as directed by provider. 
• Provides high quality care.
• Prepares and stocks exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
• Participates in environmental safety rounds.
• Monitors and maintains equipment and instruments.
• Assists in ordering supplies and disposes expired items.
• Adheres to office opening and closing procedures.
• May perform other duties as assigned.

 Required:

• High school diploma or GED equivalent.
• Basic Life Support (American Heart Association) certification.
• Strong computer skills.
• 2 years relevant clinical experience.

Preferred: 

• Associate degree or Bachelor’s Degree
• Experience with electronic medical record.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.