At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Follows an established schedule of collection of trash, medical waste and sharp containers. Uses waste compactor, waste sterilizer, appropriate carts, and other necessary equipment. Cleans and services the hospital areas as assigned to maintain the hospital in an orderly, safe and sanitary condition.

1K Sign-On Bonus

Internals and rehires are not eligible for the Sign-On Bonus

Hours are 7am-3:30pm, every other weekend is requires.

See what are staff is saying about working in this department and at Northwestern Medicine!  https://youtu.be/EldbJpdV9lQ

RESPONSIBILITIES

Values, Patient Satisfaction and Service Excellence

• Demonstrates I-CARE values (Integrity, Compassion, Accountability, Respect and Excellence) in daily work and interactions.
• Presents a friendly, approachable, professional demeanor and appearance.
• Provides accurate information and timely updates to patients and customers. Addresses questions and concerns promptly, or identifies appropriate person and resources to do so. Provides directions or help to patients and customers with finding their way.
• Uses effective service recovery skills to solve problems or service breakdowns when they occur.
• Demonstrates teamwork by helping co-workers within and across departments. Communicates effectively with others, respects diverse opinions and styles, acknowledges the assistance and contributions of others.

Efficiency and Business Growth

• Uses organizational and unit/department resources efficiently.
• Manages work schedule efficiently, completing tasks and assignments on time.
• Contributes to opportunities and processes for continuous improvement.
• Participates in efforts to reduce costs, streamline work processes, improve and grow services we provide.

Non Clinical Role Specific Roles and Responsibilities

• Follows established infection control and isolation guidelines; uses standard precautions.
• Has adequate knowledge of the department's equipment, chemicals, policies and procedures. Uses chemicals and equipment in an effective manner. Uses appropriate dilution ratio and properly labeled containers.
• Maintains cart and equipment so that they are clean and in good working condition.
• Collects and transports trash, needle boxes, and soiled from assigned locations (chute rooms, utility rooms, etc.) to compactor/sterilizer area.
• Operates autoclave and helps monitor temperature by utilization of steam pack and vial system. Empties autoclave following departmental procedures. Helps maintain records for proper sterilization.
• Maintains cleanliness of waste compactor room by cleaning walls, vents, ceiling and shower scrubbing floors.
• Correctly handles infectious waste, linen and needle boxes according to departmental procedures. Properly processes and stores radioactive material identified by detector. Seals infectious waste in autoclave bags for sterilization purposes, using the correct procedures and regulations.
• Performs additional projects as assigned by manager or supervisor.

Goals

• Takes pride in their professional image and adheres to departmental uniform standards.
• Smiles and greets all customers.
• Understands what is expected of them and their role in achieving departmental and hospital goals.
• Presents themselves in a positive manner, both in verbal and nonverbal communication skills, and the stated values will be reflected in their behavior.
• Listens to our customers, learns of their needs and responds to their requests.
• Recognizes the contribution of others, and treats all patients, visitors and co-workers with respect.
• Identifies defects within the facility, and accept personal responsibility for maintaining a clean and safe environment. ( pick-up, point-out and protect club )
• Maintains clean and organized equipment, carts and work area and does not leave equipment unattended.
• Executes every task to deliver exceptional service, and always looks for ways to improve our services.
• Shows empathy towards our customers and fellow employees and utilize that information to better understand their needs.
• Has the attitude "If I receive a complaint, I will own it and immediately resolve it."
• Protects the privacy of our patients, visitors, guests and fellow co-workers.
• Supports fellow co-workers by modeling a behavior of teamwork and lateral service so the needs of guests and each other are met.
• Is empowered to meet the needs of our customers, to personally handle their issues or complaints and delivers service recovery that will turn mistakes into memories.
• Is aware of their surroundings to meet the expressed and unexpressed needs of our customers.

Required:

• 6 to 12 months Basic Housekeeping experience
• High School High School Graduate or equivalent.
• Must also be able to read English to understand equipment manuals.
• Physical Demand Requirement:
  • Physical demands required for this role include lift/carry up to 70 pounds and a push/pull force up to 50 pounds

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.