At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Manager, Nurse reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Manager, Nurse is responsible for managing the clinical staff in the Practice, overseeing various clinical functions that impact patient care, patient flow, and patient satisfaction; and maintaining a solid understanding of all relevant policies, procedures, and regulatory requirements. The Nurse Manager oversees the telephone triage function performed by the clinical staff and provides staff education related to clinical care and quality issues. This position will also have an active role in providing direct patient care.

Responsibilities:

• Manage the clinical staff including telephone triage function, providing direction, inspiration and counseling
• Oversee various clinical functions that impact patient care, patient flow and patient satisfaction
• Oversee office-based procedures
• Provide staff education related to clinical care and quality issues to provide excellence in patient care
• Maintain solid understanding of all relevant policies, procedures, and regulatory requirements ensuring compliance
• Work closely with practice and physician leadership to ensure smooth and efficient operations in the practice in an environment that is both challenging and rewarding
• Consistently model the organization's philosophy of customer service

Required:

• Bachelor of Science degree in Nursing
• Registered Professional Nurse license by State of Illinois
• Certified in Basic CPR

Preferred:

• Previous supervisory experience
• Minimum 3 years of experience in ambulatory care
• ONS Certification

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.