At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Program Manager reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Program Manager leads complex planning and implementation of projects and ongoing programs that support the achievement of Northwestern Medicine and the division’s strategic goals.

Responsibilities:

• Apply knowledge of project management (including change management) and leadership principles and tools to develop multi-disciplinary work plans, understand and manage stakeholders, coordinate internal and external resources necessary to execute on plans, develop and implement communication plans, and establish leadership and stakeholder forums to communicate regularly about progress, risks and escalating decisions.  This includes providing options and recommendations for mitigation strategies and necessary decisions.
• Develop and maintain collaborative, productive relationships with clients and team members, proactively linking individuals from multiple disciplines and business units to achieve desired outcomes in the appropriate forums (e.g., work groups, 1:1 meetings, small group meetings, etc.).  Create a culture of psychological safety among team members from all disciplines, departments and business units.  Support medical directors, operations leadership and staff as appropriate.
• Make recommendations for and execute on agreed upon process improvement projects that improve efficiency and mitigate departmental or institutional risk using quantitative and/or qualitative data analysis, root cause analysis and/or DMAIC methodology.
• Summarize information verbally and in writing (e.g., email, PowerPoint, etc.) in different ways for different audiences with the goal of advancing the project with every conversation and meeting.  For all audiences, present data clearly, concisely and with proposed interpretation (what is the data telling us?).
• Serve as an informal leader in the department/division, a willing resource for team members and a supportive partner to the clinical staff.

Business expertise

• Working knowledge in the principles and tools of project management, including change management.
• Ability to lead and influence effectively without direct authority.
• Ability to effectively apply the principles of change management while leading.
• Strong computing skills, including Microsoft Office applications and Outlook and the EMR.
• Attentive to detail and reviews own and others’ work for accuracy

Problem solving

• Effectively balances multiple priorities, seeking guidance when in doubt.
• Calmly and easily responds to changes in work environment, delays or unexpected events.
• Provides guidance and supervision to team members by problem solving complex situations.

Interactions/interpersonal skills

• NMHC Performance Leadership Competencies (from performance management system)
• Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers, internal and external to NM.
• Projects confidence, professionalism, interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
• Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.

Required

• Bachelor’s degree in business, healthcare management or related field
• Three years in a healthcare provider environment or MBA or MHA; experience managing complex projects
• Basic life support (BLS) certification
• Current clinical license in the state in which the hospital resides, if applicable
• Specialty certification preferred

Preferred

•  MBA or MHA

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.