At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care.

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by:

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas
• Furthering development of the end user support model to help enhance modern infrastructure

Are you interested in an IT career that makes an impact? Join a diverse team that delivers next-generation, innovative solutions that benefit our patients, the workforce and the communities we serve. View the Information Services page to learn more about what our department offers.

The User Experience Designer, Information Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The User Experience Designer is responsible for supporting the Information Services team in prototyping, wireframes, flowcharts, storyboards, sketches, site maps and user testing.

Responsibilities:

• Support NM healthcare departments and Information Services in developing easy-to-use digital products
• Demonstrate awareness of business goals while striving for a highly usable and engaging end-to-end user experience
• Implement best practices for user experience design, leveraging industry standards
• Assist with designing user experience ideas into practical, workable, testable concepts. Translate those concepts into recommendations that achieve simplicity, despite the inherent complexity of processes being supported
• Assist with the translation of broad business requirements into detailed UI specifications, using a variety of tools and documents, including sitemaps, paper prototypes or wireframes, user interfaces, screen mock-ups and style guidelines
• Assist with collaborating on documentation of user types, scenarios and tasks, as well as conceptual models and process flows
• Engage with a cross-functional team including project managers, designers, content specialists, site developers and IT leads to produce final screen designs and user interface specifications
• Assist with the review final implementation of UI projects to ensure proper execution of the user experience and compliance with the specifications.
• Participate in testing, analysis, and synthesis of findings as appropriate. May include usability testing, stakeholder interviews, market research and web analytics
• Stay current on emerging industry trends and the competitive landscape
• Contribute to UAT process for all new site enhancements with Digital and cross-functional teams

#INDC

Required:

• Bachelor’s degree or equivalent combination of education, training, and/or experience
• 2  or more years of relevant experience
• Knowledge of user interface design, information design, usability principles, and web design
• Experience with creating complex, user-centric websites
• Familiarity with web and mobile technologies and their impact on both work practices and the feasibility of solutions
• Emerging project management skills including: scope definition, deadlines, stakeholder management and corporate accountability
• Experience with the user-centered design (UCD) process and experience in designing transactional applications
• Base understanding of information architecture, mastery of user interface design and strong visual design sensibility
• Demonstrated ability to create and leverage requirements assets such as: use cases, wireframes, prototypes and presentations
• Proficiency in industry tools, such as: Adobe Creative Suite, Visio, Zeplin, Sketch, Azure, etc…
• Excellent written, verbal, and interpersonal communication skills

Preferred:

• Experience within Healthcare, major consumer brand or large corporate environment
• Experience in or knowledge of website development or coding
• Experience working with mobile devices and technologies, including: iOS, Android

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.