Job Description

 seeking an Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resolution; data entry; assisting in account reconciliation; preparing reports and invoices; processing new accounts and orders; making outbound customer calls to gain information and/or to provide follow up to resolve customer issues; and assisting with occasional miscellaneous projects.

Skills/Qualifications

Required

• Minimum 1 year of customer service experience
• High School Diploma/GED; Bachelor's Degree preferred

Preferred

• Experience with heavy inbound and outbound calls and transferring calls
• 3 years' business-to-business account support
• Proficiency with Microsoft Office (Word, Excel and Outlook) and intranet/internet
• Experience with proofreading and editing documents

Our employee-partners enjoy:

• Competitive Pay
• 401(k)/Profit Sharing/ESOP
• Medical, Dental and Vision Insurance Package
• Disability and Life Insurance Package
• Paid Time Off and Holidays
• Career Advancement Opportunities

All your information will be kept confidential according to EEO guidelines.