Reception Coordinator

  • 14100 Vaughn Rd, Bentonville, AR 72712, USA
  • Full-time

Company Description

The Northwest Arkansas Children’s Shelter is a private, non-profit organization that provides 24-hour emergency residential care to children who are victims of family violence, neglect and physical and sexual abuse.

The Children’s Shelter is designed to meet the needs of these children by providing them with a safe and loving environment to reduce their trauma, through support and nurturing. We are staffed and ready, day and night, taking in and caring for children in crisis. Children may stay with us for up to 45 days in a six-month period, before being placed in another foster-care setting or returning to their families.

Since opening in 1993, the Children’s Shelter has cared for more than 10,000 children from throughout the state of Arkansas. Our capacity of 36 beds, state-of-the-art complex, on-site school and on-site counseling services make us unique among children’s emergency shelters in Arkansas and our region. The combination of these features creates a stable, secure and loving environment where the hurts that children have experienced can begin to heal.


Job Description

Northwest Arkansas Children’s Shelter seeks an energetic, reliable, and assertive individual to serve as Reception Coordinator. The Reception Coordinator will play a key role in the day-to-day operations of our building as the first point of contact for residents, visitors, volunteers, donors and staff. This position requires patience, initiative, multi-tasking, and attention to detail.

The Reception Coordinator will be responsible for the day-to-day management of the lobby and reception area for Northwest Arkansas Children’s Shelter. Key responsibilities include but are not limited to:

  • Provide excellent customer service by greeting visitors and callers, organizing and prioritizing large volumes of information, calls and visitors.
  • Collect, sort, distribute and prepare mail, newspapers, messages or courier deliveries
  • Manage all security screenings, paperwork and identification for visitors in Raptor system; input any and all relevant data collected from visitors and volunteers into donor relation database; monitor campus security cameras.
  • Facilitate the arrival and departures of all visitors, volunteers and staff.
  • Communicate necessary operational information to appropriate staff, as directed by the Leadership Team.
  • Manage information and correspondence with an exceptional level of discretion in accordance with NWACS confidentiality standards.
  • Maintain a safe and clean reception area by complying with agency policies and procedures; ensuring front lobby area is fully stocked with supplies throughout the day.
  • Support Leadership Team, Supervisors and other staff with assigned project-based work.
  • Attend and participate in mandatory trainings, staff meetings, and all other events, as required.
  • Other duties as assigned by the Leadership Team.

The ideal candidate will exhibit an enthusiastic, friendly and calm disposition to all who enter and leave Northwest Arkansas Children’s Shelter. This individual will be a skilled, highly-motivated self-starter who is passionate and bold about the Shelter’s mission and the children in its care. This individual will effectively and cooperatively work with others as well as independently. In addition, the successful candidate will demonstrate professionalism, reliability, integrity and confidentially in accordance with the values and policies of NWACS, as well as exceptional interpersonal and communication skills, with strong attention to detail, time management, organizational skills and the ability to multi-task in a fast-paced environment.



  • Twenty-one years of age or older
  • High School diploma or equivalent required
  • Minimum of three years’ experience in general office responsibilities and procedures
  • Must pass all criminal history and child maltreatment and background checks
  • Must submit to pre-employment drug screen as well as random drug screens when directed
  • Valid driver’s license, proof of personal automobile insurance, and acceptable driving record required to drive shelter vehicle and/or for shelter business

Preferred Qualifications:

  • Experience working in a non-profit office setting
  • Experience working with children in crisis
  • Relevant college courses or college degree

Essential Knowledge, Skills, and Attributes

  • Proficiency with Microsoft Office and other database programs
  • Ability to operate standard office equipment, including but not limited to: computes, telephone systems, calculators, copiers and facsimile machines
  • Effective problem-solving and decision-making skills
  • Flexibility, reliability, and self-motivation

Additional Information


  • This is a 40 hour per week position. Typical hours are 8 am – 4 pm.
  • Tasks may involve walking, standing, climbing, bending, kneeling, crouching and lifting for long periods of time.
  • Ability to lift at least 50 pounds.

This position description is intended to describe the general nature and level of the work to be performed. This is not an exhaustive list of all duties and responsibilities associated with it. Northwest Arkansas Children’s Shelter reserves the right to amend and change responsibilities to meet organizational needs. Qualified candidates must submit a detailed resume and cover letter.