Lead Evening Shift Supervisor (2:30 PM - 11:00 PM)

  • 14100 Vaughn Rd, Bentonville, AR 72713, USA
  • Full-time

Company Description

Since 1993, the Northwest Arkansas Children's Shelter (NWACS) has cared for more than 11,000 children in crisis from throughout the state of Arkansas. As the largest emergency children's shelter in the state, NWACS annually serves nearly 500 children who have been abused, abandoned or neglected. Our 48-bed, state-of-the-art complex offers an array of trauma-informed services including onsite counseling and therapy, medical services, and a school. The combinations of these features create a stable, secure and loving environment where children who have experienced abuse, abandonment or neglect can begin to heal. 

: Recognize and meet the needs of children with respect, sensitivity and unconditional love
Excellence: Set the standard for high-quality service for children by performing above the expected
Integrity: Strive with our words and actions to be worthy of the trust placed in us

Job Description

The Northwest Arkansas Children’s Shelter Lead Shift Supervisor is primarily responsible for the overall safety, care and nurturance of residents during his/her designated shift. The Lead Supervisor is responsible for ensuring that the shelter environment, shift activities and tasks support the shelter’s mission and values and are carried out in accordance with the NWACS Employee Resource Book as well as current federal, state and local standards, guidelines and regulations.  Reporting to the Director of Social Services, the Lead Shift Supervisor is responsible for the orientation, supervision, evaluation and direction of Shift Supervisors as well as Youth Care Specialists.  

1. Living the Children’s Shelter Mission and Values

  • Create an atmosphere for residents that operationalizes our mission to provide the children we serve with a safe haven, high-quality care and hope for the future.
  • Create an atmosphere which exemplifies our values of compassion, excellence and integrity.
  • Ensure the Children’s Shelter mission and values drive resident decisions.

2. Improving Teaching and Learning

  • Promote professional growth and development of direct care staff through effective training, evaluation and ongoing supervision/support.
  • Advocate for resources needed to increase quality of resident care, staff development and satisfaction, and shelter sustainability; participate in program planning and make recommendations.
  • Understands and applies principles of child and adolescent development and communicates best practice to staff.
  • Interacts with residents in a manner which is developmentally sensitive and reflects developmental strengths/needs.
  • Promotes good health, hygiene, and nutritional practices that support health development and illness prevention.
  • Collaborate with case managers to assess each child's strengths, needs and potential risk factors; ensure the individualized plan for each resident is carried out in order to help them obtain meaningful goals.

3. Health, Safety and Supervision

  • Maintain staff accountability for compliance with policies and procedures, licensing regulations and all other applicable laws and regulations.
  • Effectively communicate expectations of direct care staff and how they are linked to program goals in order to ensure the shelter environment is safe, clean and supportive of healthy child development.
  • Coordinate with direct care staff to ensure scheduled and planned activities are carried out; revise schedule as needed, to meet the needs of the residents and shelter.
  • Complete resident intakes and discharges; ensure accurate and complete information is entered into the database; assist in obtaining resident picture and exit interview, as needed.
  • Ensure each wing is equipped with supplies needed to effectively complete tasks and meet the needs of the residents; request needed items when supplies are depleted.
  • Identify wings or individual residents in distress or in need of additional supervision/assistance and be present on wing to provide direct support, as time allows.
  • Practices and models appropriate safety precautions and rules; ensures compliance with safety protocols.
  • In coordination with the Director of Social Services, conduct and document emergency drills.
  • Identify potential risks in the shelter environment, notify on-call staff, and intervene appropriately to avoid possible crises.
  • Oversee the completion of nutrition activities, including preparation and clean-up of meals and snacks, in the absence of nutrition staff.
  • Arrange transportation for medical and other appointments, as needed; arrange transportation to/from community activities.
  • Follow approved procedures for storage, administration, and disposal of prescription and over-the-counter medications; conduct and document medication counts to detect errors in administration.
  • Establish an understanding of medications to be administered to residents, including use, dosage, possible side effects, and interactions; arrange for refills as needed to ensure an adequate supply is maintained.
  • Monitor any medical conditions and promptly respond to any identified medical or similar needs of all residents.
  • Adheres to all shelter policies and procedures.

4. Leading with Integrity and Professionalism

  • Manage direct reports to include assigned Shift Supervisors.
  • Set standards of performance and create realistic goals.
  • Assure monthly supervisions are being completed with all direct reports.
  • Provide guidance and positive leadership to supervisors and staff.
  • Assure supervisory level staff are managing by walking around
  • Train and orientate new supervisors.
  • Attend all supervisor meetings and disseminate information to respective shift.
  • Maintain/approve time sheets for payroll, monitoring trends in attendance.
  • Monitor and assure yearly training requirements are being met.
  • Assure annual performance reviews are being completed on time.
  • Monitor overtime and keep at a minimum.
  • Lead shift in delegating duties, assigning tasks and following up with team members.
  • Effectively address attendance and disciplinary issues with direct care staff in a timely manner; accurately and thoroughly document disciplinary actions in a timely manner in accordance with policies and procedures.
  • Monitor staffing patterns and direct care staff schedules to assure compliance with all licensing requirements for rations and that resident shelter needs are met.
  • Review resident logs, medication logs, supervisor logs, and any other pertinent documentation to ensure accurate, effective communication.


Education, Training and Experience:  

  • Twenty-one years of age or older
  • Bachelors or advanced degree or certification in human services field preferred
  • Three years or more experience in human services or related field
  • Three years or more experience in a supervisor role
  • Proven ability to effective lead, manage, train and motivate others
  • Physical ability to use authorized techniques for management of aggressive behaviors
  • Previous experience working with children in foster care a plus

Knowledge, Abilities and Skills:  

  • High-energy, self-starter with a passion for NWACS’s mission and the children we serve is essential
  • Exemplify NWACS’s values and uphold high professional and ethical standards
  • Strong organizational and time management skills with exceptional attention to detail; ability to work in a high-paced environment and manage multiple projects and deadlines
  • Exceptional oral and written communication skills
  • Establish effective professional relationships with peers, support staff, volunteers, supervisors, and other professionals
  • Flexible and adaptive style; a leader who can positively impact both strategic and tactical initiatives

Additional Information

All your information will be kept confidential according to EEO guidelines.

Working Conditions and Environment/Physical Demands

The demands described are representative of those that must be met by an individual to successfully perform the essential functions of this position.

Must pass all criminal history and child maltreatment background checks

  • Must submit to pre-employment drug screen as well as random drug screens when directed
  • Valid driver's license, proof of personal automobile insurance, and acceptable driving record required to drive shelter vehicle for shelter business
  • Attend and participate in mandatory trainings, staff meetings, and all other events, as required
  • Set, maintain and communicate appropriate personal and professional boundaries
  • Complete all required documentation in a timely manner per NWACS procedures
  • Physical stamina and agility required to care for children of all ages
  • Ability to lift at least 50 pounds

This position description is intended to describe the general nature and level of the work to be performed. This is not an exhaustive list of all duties and responsibilities associated with it. Northwest Arkansas Children's Shelter reserves the right to amend and change responsibilities to meet organizational needs.Northwest Arkansas Children's Shelter is an Equal Opportunity Employer.