The mission of Northwest Arkansas Children’s Shelter is to provide a safe haven, high-quality care and hope for the future to children who have been abandoned, abused or neglected.

ABOUT THE ORGANIZATION:
Since opening in 1993, the Children’s Shelter has cared for more than 8,500 children in crisis from throughout the state of Arkansas. Our capacity of 48 beds, state-of-the-art complex, on-site school and on-site counseling services make us unique among children’s emergency shelters in Arkansas and our region. The combination of these features creates a stable, secure and loving environment where the hurts that children have experienced can begin to heal.

OUR VALUES:
Compassion: Recognize and meet the needs of children with respect, sensitivity and unconditional love;
Excellence: Set the standard for high-quality service to children by performing above the expected;
Integrity: Strive with our words and actions to be worth of the trust placed in us.

THE POSITION:

Northwest Arkansas Children's Shelter seeks an energetic, reliable, and assertive individual to serve as Reception Coordinator to play a key role in the day-to-day operations of our building while embracing and upholding our mission and values.

RESPONSIBILITIES:
The Reception Coordinator will be responsible for the management and operations of the lobby and reception area for Northwest Arkansas Children’s Shelter. Key responsibilities include but are not limited to:

• Provide excellent customer service by greeting visitors and callers, organizing and prioritizing large volumes of information, calls and visitors.
• Collect, sort, distribute and prepare mail, newspapers, messages or courier deliveries
• Manage all security screenings, paperwork and identification for visitors in Raptor system; input any and all relevant data collected from visitors and volunteers into donor relation database; monitor campus security cameras.
• Facilitate the arrival and departures of all visitors, volunteers and staff.
• Communicate necessary operational information to appropriate staff, as directed by the Leadership Team.
• Manage information and correspondence with an exceptional level of discretion in accordance with NWACS confidentiality standards.
• Maintain a safe and clean reception area by complying with agency policies and procedures; ensuring front lobby area is fully stocked with supplies throughout the day.
• Support Leadership Team, Supervisors and other staff with assigned project-based work.
• Attend and participate in mandatory trainings, staff meetings, and all other events, as required.
• Perform other duties as assigned.

MINIMUM REQUIREMENTS:
Qualifications

• Twenty-one years of age or older
• High School diploma or equivalent required
• Minimum of three years’ experience in general office responsibilities and procedures
• Must pass all criminal history and child maltreatment and background checks
• Must submit to pre-employment drug screen as well as random drug screens when directed
• Valid driver’s license, proof of personal automobile insurance, and acceptable driving record required to drive shelter vehicle and/or for shelter business

Preferred Qualifications:

• Experience working in a non-profit office setting
• Experience working with children in crisis
• Relevant college courses or college degree 

Essential Knowledge, Skills, and Attributes

• Proficiency with Microsoft Office and other database programs
• Ability to operate standard office equipment, including but not limited to: computers, telephone systems, calculators, copiers and facsimile machines
• Effective problem-solving and decision-making skills
• Flexibility, reliability, and self-motivation
• Ability to work independently and as part of a team environment

WORKING CONDITIONS

• This is a 16-24 hour per week position. Typical schedule is 8 am – 5 pm, Thursday-Friday and alternating Wednesdays
• Tasks may involve walking, standing, climbing, bending, kneeling, crouching and lifting for long periods of time both indoors and outdoors
• Cleaning as directed
• Ability to lift at least 50 pounds.
• Potential exposure to communicable disease/contagions.

This position description is intended to describe the general nature and level of the work to be performed. This is not an exhaustive list of all duties and responsibilities associated with it. Northwest Arkansas Children’s Shelter reserves the right to amend and change responsibilities to meet organizational needs.

Northwest Arkansas Children's Shelter is an Equal Opportunity Employer and all qualified candidates are encouraged to apply. Qualified candidates must submit a detailed resume and cover letter.