Technical Business Analyst

  • Bracknell, UK
  • Employees can work remotely
  • Full-time

Company Description

Here at NPS we have a simple set of values that sets out who we are as a company. We are:

Intelligent – we make the right choices

Involved – our enthusiasm creates energy

Innovative – we always ask what’s next

Our business is all about making lives safer, healthier, better managed and mobile

Our software underpins critical police, health, housing  and local government services, ensuring delivery of the right data at the right time to protect and improve people’s lives.

We’re as committed to the positive social outcomes of our customers’ services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.

Our story

Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, well-being and security often depend on them.

We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.

Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.

Working closely with our customers – the service providers – we define people’s needs today and in the future – and work intelligently to continuously improve our software products and data management.

Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.

We’re proud of the role we play, improving people’s lives through dependable critical services. With a growing number of customers globally, we’re going to make a difference to millions of people more.

Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.

We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.

Job Description

This role is within the NPS Local and Central Government business which manages a diverse range of products.  This includes a number of legacy products which have been developed under the Waterfall methodology and documented using functional specifications, and more recent products developed using a User Centred Design approach with documented user stories.

Summary of Responsibilities

As the Business Analyst you will be expected to undertake the Product Owner (Lead Analyst) using Agile Product development with the following principle responsibilities:

  • Capturing and analysing logical system requirements from
    • High level requirements produced by the Product Manager
    • User Research results
    • Legislative documentation
    • Evidence provided with, and / or further investigation of, system defect reports
  • Creating all User Stories, to accurately reflect the stated requirements from the Product Backlog.
  • Understanding the business context for the requirements and documenting where required.

Requirements will be described in both the requirements catalogue (“Product Backlog”) and more detailed User Stories.  

Business Analyst Activities

The exact division of activities between Product Owner (Lead Business Analyst) and Business Analyst is to be agreed by the individuals, but the Product Owner will typically delegate some activities to the Business Analyst including but not limited to:

  • Identifying gaps and amendments for the Backlog.
  • Defining the features to be developed and recording them accurately on the Backlog.
  • Responding quickly to queries from the Development and QA teams regarding product functionality (generally within one working day)
  • Prioritising features/outcomes according to customer needs, within the constraints of the contract.
  • Assisting with the evaluation of the output from the Sprints.
  • Produce requirement document packs for each Sprint.  This will comprise:
    • Backlog entries for the Sprint.
    • User Stories relating to the Sprint.
    • Acceptance criteria relating to the Sprint.
    • Relevant supporting documentation e.g. customer comments, guidance.
  • Defining and maintaining discrete complex business rules deployed within the applications
  • Maintaining the supporting information directory e.g. holding guidance and legislation.

Common with all NPS roles, the Business Analyst is also responsible for identifying potential common functionality, to promote software component reuse, ensuring consistency of user experience and to promote usability.

Customer-Facing Roles

The Business Analyst may be required to assist the Product Manager with customer meetings:

  • Liaising with the customer during Development phases to ensure that the Product Manager can act as an informed customer proxy and to ensure that customer is comfortable with any key design decisions.
  • Meetings can take place at any location throughout the United Kingdom, typically at a customer location or a Northgate Public Services office. 



  • Previous commercial Business Analysis experience.
  • Rigorous analysis of high level system requirements and defect reports to provide design documentation (either Functional Specifications or User Stories) and guidance for development and QA.
  • End-to-end software development lifecycle experience 
  • Systems and solutions used by public service organisations eg. local authorities, health, police etc.
  • Customer Support experience.
  • Providing analysis input to application support in a customer facing role.
  • The successful candidate will be flexible and adaptable.
  • Will have excellent inter-personal and communications skills capable of exploring and articulating complex concepts across the various stakeholders of the project.
  • The Business Analyst must be aware of the Backlog and ITT responses for their business areas and their impact across multiple products. The Business Analyst must understand the links between related product streams and business functions, seeking guidance from the Product Manager.


  • Requirements Capture
  • Ability to understand and interpret the needs of customers producing clear and detailed requirements documentation.
  • A background in actual development of applications within the public sector.
  • Exposure to Council Tax and particularly benefits legislative requirements
  • An appreciation of the benefits of automated regression testing and an understanding of the importance of considering automated regression testing  at the design stage.
  • Experience of System and/or User Acceptance Testing.


  • In instances where the business area is new to the Business Analyst, it is their responsibility to get up to speed and to a sufficient level, within the context of the product, to satisfy the Product Manager
  • There may be multiple Business Analysts working on a product and it is the responsibility of each Business Analyst to communicate clearly and regularly with one another to promote and share their understanding and to act as an informed source of information.
  • The Business Analyst is expected to support and share their business knowledge and experience with those within their immediate product team and also across NPS, eg: supporting the pre-sales activities in a related or unrelated product.
  • In addition, the Business Analyst will be expected to maintain documentation and provide support on the legacy products within the team.
  • The role of Business Analysts is based in the Bracknell office however travel will be required throughout the United Kingdom to best suit the needs and demands of the product or products.

Additional Information

Employees of Northgate Public Services are entitled to the following Company funded benefits:

  • Single Private Medical Cover (with the option to select family cover at an additional cost)
  • 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
  • 4 x basic salary life assurance cover
  • A Group Pension Plan with fantastic employer contributions
  • A selection of tax efficient flexible benefits to suit your individual needs
  • The role offers a competitive salary.


Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.

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