At North Carolina Farm Bureau Insurance, we take pride in our strong, community-oriented roots that began right here in North Carolina. In 1953, our company was born out of the need to provide insurance coverage to our farmers and rural communities. Now, with local offices in each of the 100 counties, we provide services to all North Carolinians across the state. Here at NCFB we are a familiar face in the community with a service oriented mindset that truly sets us apart. Guided by our mission, we are deeply committed to both our neighbors and employees. Helping you is what we do best! If you are passionate about making a meaningful impact and value a people-centered culture, we invite you to join us!

About the Role

Reports to the Material Damage District Claims Manager.  We are seeking motivated and proactive individuals to join our team.  As an Auto Total Loss Adjuster, you will work directly with policyholders, claimants and other involved parties to investigate, evaluate and negotiate the settlement of auto total loss claims.

Responsibilities of the Role

• Provide prompt, professional and timely communication to all parties to the claim settlement.
• Investigate and evaluate auto total loss claims in accordance with company policies as well as state regulations.
• Maintain current, accurate and detailed documentation throughout the claims process.
• Determine vehicle values using approved valuation tools and market research.
• Determine legal liability for losses and damages.
• Communicate offers clearly and professionally to insureds, claimants and lienholders.
• Coordinate rental car reservations and process rental reimbursement in accordance with policy coverage.
• Evaluate and establish reserves for the possible payout amounts.
• Maintain compliance with company policies, procedures and regulatory guidelines.
• Perform other duties as assigned by the Supervisor, District Claims Manager and/or Regional Claims Manager

This document is intended to outline the essential responsibilities of the position, and does not limit the tasks that may be assigned or amended by the supervisor.

Education and Experience

• College degree or comparable work experience is preferred.
• Preference given to applicants with extended education and/or training.
• Mechanical aptitude or industry experience is beneficial.

Required Skills and Abilities

• Maintain a professional and personable attitude while communicating effectively in stressful situations.
• Demonstrate exceptional mental resilience and effective conflict management abilities.
• Strong written, verbal and interpersonal communication skills.
• Effective organizational skills to prioritize workload in order to meet service expectations.
• Sound judgment and analytical thinking to make informed decisions in order to resolve problems.
• Ability to work independently while also collaborating effectively with team members.

Location & Commitments

• Full-time in office role.  Hybrid schedule available after six months of employment according to company policy.
• Reports to our Material Damage District Claims Office in the Interlock Glenwood Building located at 5171 Glenwood Ave., Raleigh, NC 27612.
• Expected to reside in Wake County or in close proximity.
• Obtain and maintain North Carolina Adjuster license and Continuing Education (CE) compliance in accordance with the North Carolina Department of Insurance and NC Farm Bureau Mutual Insurance Company requirements.

All your information will be kept confidential according to EEO guidelines.