Value is hard to find – but not when you look in the right places. The right place is here. Being a part of the North 40 life means being a part of something valuable. The North 40 Life is more than a mantra or a philosophy- it’s a lifestyle, it’s also a community, one that wants to help enrich your life by offering you genuine content and authentic products that add to your story and make your work and play meaningful. All the things you need, with nothing you don’t – the North 40 Life is what you make it.

North 40 Outfitters is looking for a Web Operations Specialist to join our team. As our Web Operations Specialist you will be responsible for assisting the website team, customer support team, and ecommerce team with standard operating procedures including, but not limited to, order routing and fulfillment, shipping, and training. Your daily tasks will also include reconciling ecommerce transactions, monitoring inventory, and ensuring orders are moving quickly and efficiently from our store locations. You will also provide weekly, biweekly, and monthly reports regarding ecommerce orders, traffic, revenue, and more. Our Web Operations Specialist also plays an active role in ecommerce-related projects, essential to the growth of ecommerce in our company.  

• Essential Functions and Responsibilities
•  Daily reconciliation of ecommerce transactions
•  Research and correct any mismatched transactions
•  Provide a monthly report of fixed transactions and open orders to the CFO
• Supervise and Train Web Leads
• Work collaboratively with the store management teams to ensure each store location has a web lead and backup team that are well-trained and efficient
• Conduct frequent check-ins and re-trainings with the web leads and store teams
• Host monthly meeting with all web leads to announce updates, provide training, address issues, etc.
• Manage Inventory
• Review daily inventory reports – research and correct as needed
• Monitor and Drive Web Ops Performance
• Oversee shipping quotes and revenues as well as shipping costs and expenses.
• Monitor costs and supplies of shipping materials.
• Work with Ecomm Manager to monitor and maintain desired margins for ecommerce store.
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Knowledge, Skills, and Abilities (KSA’s) Needed

• General Knowledge: Equipment—Microsoft (Excel, Word, Outlook), POS, OMS, Magento, PayPal
• Skills: Attention to detail; Communication—Written, verbal; Math Skills—Reconciliation; Ability to learn new computer software                             
• Listening and Communication – Job requires creating a communicative atmosphere in which other manager and owner perspectives are freely exchanged and understood.  Internal communication with staff will be proactive and interactive so that problems can be averted, staff can be mentored, and opportunities can be recognized. 
• Enthusiasm and Attitude – demonstrates enthusiasm and engagement, builds rapport and garners support for ideas, inspires and motivates others.  Sets the example in policy and procedure. 
• Courtesy and Cooperation – Seeks to understand each employee through communication and respect and utilize their individual skills.  Requires being a good listener and being open to ideas and input.  Acts as calming and defusing force in employee conflict and problems.
• Accuracy and Organization – Job requires being able to prioritize the most critical issues, set direction, and look at the long term, big picture and be strongly goal oriented and exacting in detail.
• Work Ethic – Job requires focus and staying “close” to and engaged with the overall business objectives.  Strong sensitivity to problems or issues.  Is objective and fair-minded in all dealings.  Takes responsibility and welcomes and improves with criticism.  Exhibits professionalism and courtesy in all interactions. 
• Drive and Perseverance – Job requires an assertive and confident leadership that can make tough calls and inspire confidence in and motivate others.  Must be comfortable in praising and recognizing others and giving others credit when due. 

We get asked a lot, “What is North 40?” If you know who we are, that’s a difficult question to answer because we cover quite a few categories. Our message, “Make a difference in how people experience work and play” is truly our heartbeat here, and if something comes up that doesn’t live up to this, we don’t do it.