Value is hard to find – but not when you look in the right places. The right place is here. Being a part of the North 40 life means being a part of something valuable. The North 40 Life is more than a mantra or a philosophy- it’s a lifestyle, it’s also a community, one that wants to help enrich your life by offering you genuine content and authentic products that add to your story and make your work and play meaningful. All the things you need, with nothing you don’t – the North 40 Life is what you make it.

The Customer Relationship Manager is responsible for building and maintaining strong relationships with our customers and communities to ensure that we are proactively solving problems, cultivating loyaltyand bringing value to their life and work.

In addition to overseeing our centralized customer service team, this positionis responsible forthe planning, strategy, and execution of events, sponsorships and donations on behalf of North 40 Outfitters.

The Customer Experience Manager reports to the Marketing Director and maintains direct, open communication lines with all stores, departments, and resource teams.

• Customer Service
• Leads others by displaying excellent customer service at all times.
• Effectively builds rapport and establishes friendly communication.
• Proactively researches questions and communicates requests.
• Appropriately responds to difficult customers/situations.
• CRM
• Leads the effort to evaluate, design and develop a CRM software to maintain and analyze customer information to identify patterns of behavior that can be used to improve customer experience and drive sales
• Training Customer Service
• Aid in creating the vision and infrastructure for your team.
• Builds strong relationships with all of your employees as well as your store resource teams.
• Identify critical needs and the areas with greatest ROI relating to the growth and development of North 40 team members
• Provides input on the overall focus, development, and direction of the training program for your team.
• Identify appropriate and timely trainings for the team to build their knowledge about who we are and what we do.
• Coordinate those trainings with the store team so that we continue to build a relationship with them and better understand our business.
• Ensure that trainings are spread out throughout the team and we are thoughtful & intentional about who we choose for what training.
• Reporting and Communications
• Evaluate, on an ongoing basis, other tools to identify strategic opportunities to make our customer service and graphic design team more efficient and our customer experience better.
• Contribute to team effort by communicating consistently and thoroughly, presenting applicable reports and relevant data, and accomplishing other assignments as directed.
• Events & Sponsorships
• Develop and maintain a calendar of outreach activities including events, educational classes and visibility opportunities within the community
• Build new and nurture old relationships within the community to build true partnerships and opportunities to collaborate
• Coordinate with store managers and partners to prepare and execute educational classes by utilizing vendors, employees and local experts
• Develop events outline/goals, communicate with store for successful execution and provide a detailed recap that reviews improvements for future events
• Donations
• Develop and maintain a well-rounded donations strategy to support our local communities
• Develop a donations committee to meet on a weekly basis to make timely approvals and disapprovals
• Execute all paperwork internally in a timely fashion to ensure customers are receiving a quick response
• Provide a monthly recap of donations to leadership team
• Review donations strategy on a yearly basis and propose adjustments as necessary
• other duties as assigned 

We get asked a lot, “What is North 40?” If you know who we are, that’s a difficult question to answer because we cover quite a few categories. Our message, “Make a difference in how people experience work and play” is truly our heartbeat here, and if something comes up that doesn’t live up to this, we don’t do it.