Industrial Store Customer Service Representative

  • 420 N Oregon Ave, Pasco, WA 99301, USA
  • Full-time

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers.Other responsibilities include, but are not limited to:

  • Greet customers in a professional and enthusiastic way
  • Answer telephone calls promptly
  • Demonstrate in-depth knowledge of products, placement, availability, price and use
  • Sell welding and safety products and services to customer
  • Process customer orders and accurately input customer order into the computer
  • Research products needed for customer special applications
  • Follow up on customer orders not processed correctly and remedy situation
  • Keep sales literature current and organized
  • Perform other tasks as assigned or necessary
  • Keep accurate cash till and run daily cash reports
  • Answer customer calls and transfer customers if they need service from someone else
  • Stock shelves when needed
  • Communicate with Purchasing Department regarding any special order needs
  • Issue product sales quotes to customers
  • Load products into customer vehicle
  • Adhere to all established procedures, policies and safety rules
  • Perform other tasks as assigned or needed


  • Good working knowledge of all industrial products and gases
  • Ability to frequently lift up to 50 lbs
  • Ability to occasionally lift up to 100 lbs
  • Ability to sit, stand, or walk for extended periods of time

Additional Information

Norco offers a competitive compensation/benefit package, including:

  • Employee Stock Ownership Plan (ESOP)
  • Health, Vision and Dental Insurance
  • Health Savings Account (HSA) 
  • Medical and Dependent Care Flex Accounts (FSA)
  • Life Insurance provided at no cost to employee by Norco through GAWDA
  • Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
  • Employee Tuition Reimbursement
  • 401(k) with Employer Matching
  • Wellness Program
  • Employee Discount on products sold by Norco

    Norco, Inc is an Equal Opportunity/Affirmative Action Employer
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.