Customer Voice Portal Java Developer (IVR) with CVP---- Overland Park , KS -Total 4 Posiitons

  • Contract

Company Description

Job Title: Customer Voice Portal Java Developer (IVR) with CVP

Location: Overland Park , KS

Duration: 6+ Month

Position 1:

Requirement:

  • Customer Voice Portal Java Developer (IVR)
  • Experience with creating and modifying custom Java elements utilizing within CVP Call Studio.
  • 3+ years of Java development experience
  • 3+ years of experience in back-end integration using Web Services/WSDL and Web Services WSDL using SSL authentication, Tomcat, JBoss and IIS.
  • Strong verbal and written communication skills, problem-solving skills and willingness to dig into large existing code base to understand how it works.
  • Individual needs to be a self-starter and an independent worker. Experience navigating up to 400 pages of Visio requirements documents is a plus along with experience with Voice XML and IVR text to speech and Cisco

Positon:2

Customer Voice Portal Call Studio Developer (IVR)

- 3+ years of experience with developing complex applications for Cisco Customer Voice Portal (CVP) using Call Studio.

- Strong verbal and written communication skills, problem-solving skills and willingness to dig into large existing code base to understand how it works.

- Individual needs to be a self-starter and an independent worker. Experience navigating up to 400 pages of Visio requirements documents is a plus along with experience with Voice XML and IVR text to speech and Cisco ICM or Genesys.

Position 3:

Customer Voice Portal Lead / Supervisor (IVR)

- At least 5 years of years of Java development experience

- At least 5 years of experience in back-end integration using Web Services/WSDL and Web Services WSDL using SSL authentication, Tomcat, JBoss and IIS.

- At least 5 years of experience with developing complex applications for Cisco Customer Voice Portal (CVP) using Call Studio.

- Excellent computer skills, proficient in Excel, Word, Outlook, CRM software, IVR/switch

- Experienced with modern contact center technology (e.g. ACD, IVR, CRM, WFM)

- Ability to manage the onshore and or offshore resources

Additional Information

All your information will be kept confidential according to EEO guidelines.