Nine is Australia’s largest locally owned media company – the home of Australia’s most trusted and loved brands spanning News, Sport, Lifestyle, and Entertainment. We pride ourselves on creating the best content, accessed by consumers when and how they want – across Publishing, Broadcasting and Digital.

Nine’s assets include the 9Network, major mastheads such as The Sydney Morning Herald, The Age and The Australian Financial Review, radio stations 2GB, 3AW, 4BC and 6PR, digital properties such as nine.com.au, 9Now, 9Honey, Pedestrian.TV, Drive, subscription video platform Stan and a majority investment in Domain Group.

Our Purpose: We shape culture by sparking conversations, challenging perspectives, and entertaining our communities.

We bring people together by celebrating the big occasions and connecting the everyday moments. Australia belongs here. We bring our purpose to life via three shared values: We walk the talk, turn over every stone and keep it human.

The ServiceNow Developer focuses on learning, assisting, and developing foundational skills while contributing to the overall success of the ServiceNow platform under the guidance of ServiceNow Lead Developer.

ROLE RESPONSIBILITIES

• Assist in managing the core configuration of the ServiceNow platform. 
• Support the implementation of updates, patches, and basic configuration changes under the guidance of the lead developer.
• Help maintain and develop applications within ServiceNow, including ITSM and ITOM.
• Perform routine checks and assist in troubleshooting issues within these modules. Assist in customising and developing ServiceNow applications and workflows according to business needs.
• Contribute to creating and maintaining simple scripts, UI policies, and business rules under supervision.
• Participate in platform maintenance activities, including testing and applying updates.
• Support lead developers during upgrades and ensure minimal disruption to services.
• Assist in monitoring platform performance and gathering data to help optimize operations.
• Provide input on basic adjustments to improve efficiency and user experience. 

• Basic Knowledge of ServiceNow: Understanding of the platform’s purpose and basic functionality. Hands-on experience, even from academic projects or internships, is beneficial.
• Scripting and Programming: Ability to write and understand simple scripts, particularly in JavaScript, which is widely used in ServiceNow.
• Database Knowledge: Basic understanding of relational databases and SQL. Familiarity with how data is structured and accessed in ServiceNow.
• Analytical Thinking: Ability to analyse issues and come up with effective solutions, even with guidance.
• Troubleshooting: Basic troubleshooting skills to identify and resolve simple platform issues or escalate them appropriately.
• Strong desire to learn new technologies and methodologies, especially within the ServiceNow platform.
• Careful attention to detail when configuring and customizing the platform to ensure accuracy and prevent errors.
• Ability to manage time effectively, prioritize tasks, and meet deadlines, especially when working on multiple tasks or projects simultaneously. 

Desirable experience & skills

• Completion of any ServiceNow certification, such as Certified System Administrator (CSA), would be a plus but is not mandatory.
• Familiarity with Agile/Scrum: Understanding of Agile methodologies or experience working in an Agile environment.
• Exposure to ITIL: Basic understanding of ITIL principles and practices.  

Please note: This role will be advertised during our Christmas shut down period. Applications will be reviewed upon our return from 6th January 2025. Thank you in advance for your understanding while our Talent Acquisition team takes a break. We look forward to connecting with you in the New Year and wish you a safe and happy holiday.

At Nine, we are committed to fostering a workforce that embraces all aspects of diversity and inclusion and where practices are equitable to ensure our people experience a sense of belonging. From day one, you'll be encouraged to bring your whole self to work and will be supported to perform at your best. Should you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disabilities, and of all ages, nationalities, backgrounds and cultures.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.