Customer Service Representative

  • 52 Pirrama Rd, Pyrmont NSW 2009, Australia
  • Full-time
  • Work Arrangement: Permanent

Company Description

When it comes to connecting brands with the passions of Australians, there’s no other media company like Nine.

As the home of Australia’s most trusted and loved brands spanning news, business and finance, lifestyle, entertainment and sport, we pride ourselves on creating and curating quality content, accessed by consumers when and how they want.

Job Description

Nine is looking for multiple Customer Service Representatives that are available for full-time employment to join Australian Metro Publishing's Customer Service Centre team in Sydney. 

You will be exposed to and assisting customers who subscribe to some of Australia's major publications such as The Sydney Morning Herald, The Australian Financial Review and The Age.

Be part of an exciting team, who are fanatical about providing exceptional customer experiences. We have multiple opportunities available to start immediately.

The Customer Service Team operates on a 7 day a week roster. Employees will work Monday - Sunday on a rotational roster between the hours of 7:30 am and 5:30 pm, Saturday 7:30 am - 10:30 am and Sunday 7:30 am - 11:30 am. 

Responsibilities include but are not limited to:

  • Deliver world-class frontline customer service interactions and operations that meet or exceed a number of customer experience targets

  • Manage interactions over the phone, email, live chat and web forms

Qualifications

The ideal candidate will have the following attributes:

  • Exceptional customer service, active listening and well developed verbal and written communication skills

  • Great attitude and willingness to learn and progress in your career

In return, we offer the chance for you to work with a talented team, in a dynamic working environment where you'll have the opportunity to grow your skills and your career with an industry leader. Training and development provided to ensure your success. The role combines a mixture of working from home and spending time in our fantastic new offices in North Sydney. 

To join us and be part of our highly committed, talented and successful team - connect with us today!

Additional Information

We embrace all aspects of diversity & inclusion and are committed to creating a workplace which reflects the incredibly diverse customers, audiences and communities we serve.

Please Note: Unrestricted Australian working rights are required for this position. Only Australian Citizens / PR Holders may apply. 

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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