Financial Aid, Processor

  • 175 Main St, Salt Lake City, UT 84111, USA
  • Full-time

Company Description

Nightingale College is an accredited, blended-distance nursing school, dedicated to reducing the nursing shortage and elevating rural health. We are proud to have graduated over 600 nurses serving communities in need.


Our mission (not just words on the wall, we live it, love it, and daily contribute to it).
Nightingale College’s mission is to facilitate educational achievement, personal growth, and professional development of its learners, alumni, and collaborators; to serve diverse communities; and to elevate health.

We’re committed to giving back. At Nightingale College, our innovative education model helps transform rural health landscapes, and each collaborator helps change lives. As a collaborator, YOU must be willing to work for something beyond yourself. Put simply, we elevate employment, elevate health, and elevate education.

Our culture is Evolvitude (yeah, we have our own language too!).

Those who work for Nightingale live these “I” statements:

·         “I embody deliberate evolvement, grounded in kindness and humility, and contribute to an environment of love, trust, and gratitude.

·         I aspire to wholeness; to contributing meaningfully to our collective vision and mission; and ultimately, to self-leading, self-actualizing, and self-transcending.

·         I act with integrity, accountability, inclusivity, good intent, mindfulness, transparency, and playfulness.”


Investing in our people is our core business strategy. The professional and personal development of our collaborators is our company’s foundation. Not only do we develop strategies that promote a positive work-life integration, but we also create an environment that invites you to become an expert in your field, be it through higher education or professional development. We’re so happy that you’ve found us! Apply today.



Job Description

In a fast-paced and high-volume processing environment, the Processor, Financial Aid is accountable for preparing and processing learner’s Title IV Federal Student Aid (FSA) in accordance with federal, state and institutional regulations and guidelines. The Processor determines eligibility and awards Title IV funds by using the College’s values in all decisions. The incumbent, under the general purview of the Director, Financial Aid, and in collaboration with other financial aid positions, provides support by tracking Institutional Student Information Records (ISIR), collecting learner’s documents to clear verification, C-codes, unusual enrollment history (UEH), and multiple conflicts of data. This role is responsible for repackaging Title IV funds, providing customer service to current learners, and back-end support for financial aid advisors as needed. Additionally, the Processor, by checking data accuracy, contributes to the preparation of electronic delivery of Title IV funds to the College.  


The Processor, Financial Aid is responsible for the following:

·         Reviews prospective learner documents to verify eligibility, inclusiveness, and accuracy ensuring all items necessary to draw Title IV funds have been accurately and completely retained;

·         Accurately submits necessary forms to request Title IV funds for new learners and for subsequent academic years;

·         Continuously strengthens processes and internal controls to ensure compliance with all state, federal, and accreditation regulations and standards;

·         Responsible for the accurate requisition of Title IV funds;

·         Reviews and resolves conflicting information in electronic files;

·         Reviews and resolves ISIRS that may require further research due to comment codes and/or conflicting information;

·         Completes the verification process which includes the review of verification documents, verifying data matches to the ISIR, ensuring no conflicting information, and accurately making all necessary ISIR corrections;

·         Ensures documents associated with ISIR rejections, C-codes, and conflicting information meet Title IV requirements to clear issues;

·         Ensures professional judgment documents support the learners and/ or parents special circumstances and determines when said professional judgment is ready to be escalated for review by the Director, Financial Aid or the Assistant Manager, Financial Aid;

·         Works with third-party processors to draw Title IV funds;

·         Fluently works with COD, NSLDS, and CPS;

·         Assists with a variety of tasks spanning the entire financial aid function;

·         Provides support to the Director, Financial Aid  in special projects and events;

·         Assists in special events such as New Student Orientation, Graduation, etc.

·         Attends meetings and conferences as necessary to enhance existing knowledge of financial aid policies, practices, and procedures;

·         Participates in faculty and College committee activities as needed;

·         Represents the College at community and campus events, in meetings with other College personnel, and during accreditation processes;

·         Promotes the College by participating in community, state, and national events or meetings, and by developing partnerships with industry and secondary education institutions;

·         Interacts positively with co-collaborators;

·         Perform other duties and responsibilities as assigned.

Role Specifications

·         Possess the emotional intelligence, work ethic, accountability, and initiative to effectively perform the duties of the position;

·         Must show a willingness to develop and grow and model the values of the College;

·         Demonstrates knowledge, competence, and significant successful experience in financial aid;

·         High school degree required and five (5) years on-the-job experience in Financial Aid or related area; or

·         Bachelor’s degree preferred in a related area of study such as business administration, information technology, finance, accounting, communications, human resource management, etc.;

·         Ability to work well independently as well as within a team, on multiple projects, within an environment that can be fast-paced;

·         Must posess a strong attention to detail and accuracy;

·         Must have the ability to display data and data results for effective decision making;

·         Excellent customer services skills demonstrated verbally and through professional written communication;

·         Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;

·         Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar;

·         Ability to manage and prioritize multiple tasks;

·         Excellent written and oral presentation skills;

·         Above average proficiency in Microsoft Office including Word, Excel, Outlook, and PowerPoint;

·         Excellent problem solving and decision-making ability;

·         Ability to quickly adapt and deploy unfamiliar technologies quickly and effectively;

·         Proficient knowledge of applicable compliance laws (FERPA, etc.) and industry best practices;

·         Ability to clearly and accurately communicate orally and in writing, complex and/or technical information within financial aid and other audiences;

·         Ability to teach and develop others in similar or other central roles;

·         Strong time-management and organizational skills;

·         Ability to adapt to change in policy and procedures easily.

Salary for the position is $44,720


Additional Information

This is a full-time position in Salt Lake City, Utah, with an estimated 40 hours per week schedule. The hours can be flexible with supervisor approval but must include daytime hours at the College’s Operations Support Center (OSC). Some travel will be required to other College-related locations and for meetings or training purposes. The work is performed in two primary modes – at the OSC at a desk, using a computer, a telephone, and other means for work productivity and communication and from an approved home-office with similar means for work productivity and communication.


The preceding role description has been designed to indicate the general nature and level of work performed by collaborators within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of collaborators assigned to this position.






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