Provide production support for applications by monitoring incidents, performing analysis, and resolving issues with moderate independence. 

Job Responsibilities 

• Analyze production incidents and document the resolutions applied: 
• Investigates and analyzes verbal and written production incidents, understanding the issue inside highly complex applications. 
• Document incidents and their resolution, facilitating further resolutions. 
• Interact with final users in the day-to-day support work: 
• Interact with different users and read between the lines to facilitate the incidents analysis. 
• Contributes to the planning for application maintenance removing bugs  
• Attend incident management (IM) calls to follow production issues and report status from the IT side: 
• Attend IM calls to follow incidents evolution guiding the team to reach the resolution of the incident through final solution or work around. 
• Report IT status regarding the incident, defining next steps 
• Execute root cause analysis (RCA) to identify root causes and final resolutions to production incidents: 
• Investigate application incidents for missing or incorrect functionality.  
• Assesses incident resolution and estimates application changes.  
• Applies resolutions, leading to timely, error-free revisions in applications. 

Scope 

• Budget Responsibility: None 
• Key interface relationships (internal and external): Internal: Team Leads, Client Service Managers, Communications Team, Scrum Masters.  
• The role is global/regional/ local:  Global 
• Breadth of functions under management:  
• Other factors indicating size/complexity of role: Must be able to juggle multiple priorities and handle work requests with a sense of urgency. 

Essential 

• Bachelor of science degree in computer science or similar 
• 2+ years of production support experience /software development experience 
• Advanced knowledge of one or more software development languages and proficiency in all related languages 
• Advanced knowledge of relevant operating systems and communication interfaces 
•  Ability to communicate and negotiate solutions with the productions team members 

Preferred 

• 4+ years of IT experience 
• Experience working with onshore and offshore vendor partners 
• Ready to support the Shift based model. 

Skills required:

• Java SpringBoot / Angular 
• Experienced in supporting Springboot, Microservices based applications 
• Experienced in supporting Web Servers and Application Servers 
• Azure Cloud  
• Experienced in using – WinScp, Putty, SQL developer/DBeaver 
• Exposure in Azure/AWS,AKS(Azure Kubernetes Services),Unix shell scripting 
• Power BI 
• API Rest Power BI 
• Aritificial Inteligence  

Nice to have 

• Generative AI 
• Agentic AI 
• PostGreSQL 17.5 / Oracle 19c 

Knowledge required: 

• SQL, Postgres Database, Oracle PL/SQL 
• Unix and Shell scripting 
• Unix: Basic and advance commands 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion