We are the Retail Customer Success team, a digitally focused research team within NIQ, and we love collaborating with clients to identify current and future market opportunities and develop innovative solutions. 

This position is for someone with a research background who is or wants to become an expert in the T&D retail market.  As part of the team you’ll get to understand the UK retail landscape, dynamics, and consumer buying and behaviours, and translate what we learn into specific opportunities for our clients.  We love to get immersed in data, work with it, come up with new hypotheses, and keep interrogating what we produce in order to create story-led analysis we are proud of. 

This client facing role involves taking the lead with a portfolio of the UK’s largest retail clients – being responsible for managing day to day requests and using data to develop strategic and tactical recommendations and insights and solve business needs.  Your role will involve direct interaction with clients, so being able to establish rapport with clients by being client-focused, responsive and approachable is necessary. 

Salary: 33500 GBP  gross per year. Placement within the range will depend on objective criteria including experience, skills, and internal equity considerations. We are committed to equal pay and pay transparency. Remuneration decisions are made using gender-neutral and objective criteria.​​

Key Responsibilities 

Client Partnership & Ownership 

• Build and maintain strong working relationships with client stakeholders and internal teams 

• Lead the service of a portfolio of the UK’s largest Tech & Home & DIY retailers  

• Ensure client service is delivered to the agreed standard, meeting the service level requirements  

• Support day-to-day client requests and business questions with timely, accurate analysis 

• Contribute to a positive and effective client partnership 

Insight Generation & Storytelling 

• Working directly with the retailers to understand their key business questions and strategic aims 

• Deliver structured, high-quality analysis using EPOS and relevant datasets 

• Produce actionable insight and answer retail partner queries and requests 

• Organise and prepare retailer presentations, bringing in multiple research methodologies from NIQ to produce an overall picture of retail market trends 

• Ensure accuracy and attention to detail across all deliverables 

Strategic & Commercial Impact 

• Build knowledge of the client’s business, categories, and performance drivers 

• Develop understanding of UK T&D market and retail trends 

• Support identification of opportunities to add value through insight 

• Contribute to delivering against client objectives through data-driven recommendations 

Team & Capability Development 

• Work collaboratively within the wider team and operations division to deliver strong outcomes 

• Contribute to knowledge sharing and continuous improvement 

Experience & Skills 

Essential 

• Experience working in an analytical or insight-based role, strong numerical and analytical skills, with confidence handling data 

• Ability to turn data into clear and structured insights and good stakeholder engagement and communication skills 

• Engaging presenter, good at building relationships, internally and with clients 

• Strong verbal and written communication skills, strong attention to detail and ability to deliver work accurately 

• Experience using tools such as Excel and PowerPoint 

Key Behaviours 

• Insight-Focused: Uses data to identify clear, relevant insights 

• Detail-Oriented: Ensures high accuracy and quality of output 

• Collaborative: Works effectively with internal and external stakeholders 

• Proactive: Responds positively to client needs and business challenges 

• Clear Communicator: Presents findings in a simple and understandable way 

What we Offer 

We provide the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s populations. Focusing on consumer-packaged goods manufacturers and retailers, we combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation and redefine what’s possible.   

Working within our Retail Customer Success team gives you access to:  

• Our amazing 'people first' culture with plenty of flexibility 

• Career & Learning development 

• Making an impact with large T&D retailers 

• Becoming an expert within UK retail environment 

This is a full-time role based in London offering a hybrid working mode combining working from home and client offices. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion