NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View. NIQ was founded in 1923 and is an Advent International portfolio company. For more information, Visit NIQ.com

The Retail Vertical Customer Success team partners with Korea’s leading retailers to deliver data-driven insights based on NielsenIQ retail measurement and panel data, enabling clients to make informed commercial decisions and drive sustainable growth.

As a Manager, Retail Vertical Customer Success, you will own day-to-day client deliverables, translate complex retail data into clear insights, and work closely with cross-functional teams to ensure high-quality, timely outputs. This role is ideal for individuals with strong analytical foundations who enjoy client-facing work and have a deep interest in Korea’s retail landscape.

RESPONSIBILITIES

• Conduct retail and category-level analysis using NielsenIQ data to address key client business questions.
• Translate data findings into clear, actionable insights through charts, reports, and client-ready presentations.
• Own the delivery of high-quality recurring and ad-hoc outputs, including decks (PPT) and dashboards.
• Act as a key point of contact for client requests, ensuring accuracy, clarity, and timely delivery.
• Develop a strong understanding of client business objectives and support Customer Success leads in driving value.
• Ensure consistent client satisfaction by maintaining high standards of analytical rigor and storytelling.
• Identify and troubleshoot data, quality, or delivery issues in collaboration with internal Operations and Product teams.
• Continuously build expertise in NielsenIQ tools, data systems, and retail measurement methodologies.
• Collaborate closely with Analytics, Product, Operations, and the broader Retail Vertical Customer Success team to ensure seamless project execution.
• Contribute to internal knowledge sharing, best practices, and process improvements across the team.

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in data analysis, research, retail, consulting, or client-facing analytics roles.
• Strong proficiency in Excel and PowerPoint; experience with BI tools or Python is a plus.
• Solid analytical and problem-solving skills with a data-driven mindset.
• Clear and confident communication skills, with the ability to explain data-driven insights to non-technical audiences.
• Experience in or strong exposure to retail, FMCG, category analysis, or market research.
• Prior experience working in client-facing, customer success, or stakeholder management roles is highly preferred.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion